Names and phone numbers

[rmalikone]

I had names and phone numbers in the past for people like Kevin Caudill when he did warranty. Doe's anyone have phone,email address's for Customer Service and Service Department and name of Reps.?



TIA

[mike1poles]

Same phone numbers, just different folks on the other end. Mike Antal is the one taking care of the service center, and easy to talk with, 260-593-2326. Also Bobby Bradley, who has been there for a long while, is over the service center, parts and warranty. They have cut back personal, and they are all doing more. You may not get an phone answered, but leave a message and they will get back quickly. Worst case, call the main factory number and ask for them by name.

Hope this helps helps and God bless,
Mike

[Duckogram]

Also:

The east territory warranty administrator is Danette Ray. Her phone number is 260-593-2425 and her email address is dray@forestriverinc.com.

The west of the Mississippi contact is
Jeff Holmes. His phone number is 260-593-2598 and his email address is
jholmes@forestriverinc.com

Your parts is parts guy is Jeff Richardson.
However, you can now order parts online at www.forestriverinc.com.

[sidney]

Originally Posted by Duckogram

Also:

The east territory warranty administrator is Danette Ray. Her phone number is 260-593-2425 and her email address is dray@forestriverinc.com.

The west of the Mississippi contact is
Jeff Holmes. His phone number is 260-593-2598 and his email address is
jholmes@forestriverinc.com

Your parts is parts guy is Jeff Richardson.
However, you can now order parts online at Forest River Inc., a Berkshire Hathaway Company: RV, Cargo Trailers, Boats, Commercial, Housing.

Regarding parts... I went to the link but didn't see where to order parts.

Do have a direct link?

Thanks

[Duckogram]

Originally Posted by sidney

Regarding parts... I went to the link but didn't see where to order parts.

Do have a direct link?

Thanks

That is the direct link. Way down on the bottom of the page is a "Dealer Login" button. Go there and create a new account for the Online Parts Ordering System.

[garbonz]

Originally Posted by Duckogram

That is the direct link. Way down on the bottom of the page is a "Dealer Login" button. Go there and create a new account for the Online Parts Ordering System.

What if you are not a dealer? Can anyone do this. That would sure simplify things.

[rmalikone]

Originally Posted by mike1poles

Same phone numbers, just different folks on the other end. Mike Antal is the one taking care of the service center, and easy to talk with, 260-593-2326. Also Bobby Bradley, who has been there for a long while, is over the service center, parts and warranty. They have cut back personal, and they are all doing more. You may not get an phone answered, but leave a message and they will get back quickly. Worst case, call the main factory number and ask for them by name.

Hope this helps helps and God bless,
Mike

Thanks for the info.

Is the personnel changes cuts or turnover? CC used to brag about the low turnover!

[OL Creeker]

Depending upon where you live, Mike Combs, 509-961-7702, was a big help when it came to what options were available when we ordered or CC. He deals with CC only and will also advise you about warranty issues.

[Duckogram]

Originally Posted by rmalikone

Thanks for the info.

Is the personnel changes cuts or turnover? CC used to brag about the low turnover!

CC's low turnover is in the factory. The Management / Staff get promoted up and out. Career path is the causal factor.

[wanderer69]

Originally Posted by Duckogram

Also:

The east territory warranty administrator is Danette Ray. Her phone number is 260-593-2425 and her email address is dray@forestriverinc.com.

The west of the Mississippi contact is
Jeff Holmes. His phone number is 260-593-2598 and his email address is
jholmes@forestriverinc.com

Your parts is parts guy is Jeff Richardson.
However, you can now order parts online at www.forestriverinc.com.

I emailed Jeff Holmes at Cedar Creek today and he email Jeff Richardson, the parts guy. His reply was that only dealers and service centers can order parts online.

[Duckogram]

Originally Posted by wanderer69

I emailed Jeff Holmes at Cedar Creek today and he email Jeff Richardson, the parts guy. His reply was that only dealers and service centers can order parts online.

10-4. I must have misunderstood the intent... Not a problem.

[garbonz]

Originally Posted by Duckogram

10-4. I must have misunderstood the intent... Not a problem.

Dat's kinda what I figured.. Woulda been pretty cool tho. I watched over the shoulder of the parts guy at my dealer once and they have an impressing application with all the pieces parts showing, kinda like a schematic or blue print. Even that drawing alone would be pretty cool.