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Old 08-23-2016, 02:01 PM   #1
Join Date: Jul 2016
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New CC can't get tv sound to play thru Jensen jwm9a

We have a new CC 38el and with Samsung tv. We can't get the sound from the tv to play through the Jensen jwm9a. Any help would be appreciated. Thanks.

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Old 08-23-2016, 04:33 PM   #2
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We have jwm6a, not 9a, but if similar you need to keep pressing Mode Display button until you get HDMI ARC.

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Old 08-24-2016, 08:36 AM   #3
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Thanks for your help. I checked and still no sound from TV. I'm starting to think maybe they didn't wire from tv. I'll ask when I take RV back in for fine tuning in October.
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Old 08-25-2016, 07:04 PM   #4
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You would have to have an output from your TV to the receiver to play sound. The receiver is probably setup from the factory to only play sound when using the DVD player.
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Old 08-25-2016, 07:27 PM   #5
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Press mode until you get HDMI Arc...then press ENTER. Give it a few seconds and make sure the sound level is up.
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Old 08-26-2016, 01:38 PM   #6
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Try tracing the the audio input to the Jensen back to the TV. I found that the audio cable was hooked to the wrong jack on my TV.

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Old 08-26-2016, 03:45 PM   #7
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U definitely have too push enter after every mode change or it will go back to last setting. As JohnF said, HDMI arc on display then push enter.
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Old 08-26-2016, 06:36 PM   #8
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Thanks for all of the suggestions. I have tried the HDMI aux and enter several times. I am begining to think the tv is not connected to the Jensen. I have had the tv off the wall once for a different reason and wish I had looked then. I don't look forward to taking it down again. Thanks again to everyone for the replies.
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Old 08-26-2016, 07:50 PM   #9
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My Creek I had for over a year and I couldn't get the Jensen tv to play through the speakers, then I had a place that installs sound equipment install my Trav'ler on my Creek and he had the tv playing through the speakers, I had tried for over a year and he had everything working in just a few minutes. I'm going to buy a sound bar from them and let them install it. I plan to get rid of everything Jensen.

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Old 08-26-2016, 08:32 PM   #10
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where is this mode button? thanks

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