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Old 04-21-2015, 01:10 PM   #1
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New Rv Quality vs Quantity

Is it just us or does it seem that quality has taken a back seat to quantity with the newer RV units. Our Creek (build date 4/28/12) has been (knock on wood) issue free for the most part, however, we do see a lot of issues on various forums with the late '13, 14 & 15 units. Most problems run from simple to complex in repair scope. Anytime a repair is warrantied, we the owners are forced to suffer the loss of access to our RVs while repairs are completed. I think this is a topic that should be addressed with Forest River at the FROG rally in August. I would be interested to see,hear from other members on this.

We don't know that this is our last RV (due to age issues) or not, but we will certainly be taking a good hard look at quality & warranty work histories for any manufacturer we consider before spending the kind of bucks needed to get a new RV. We are thankful that Forest River has such dedicated warranty sections, especially the group at Cedar Creek.


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Old 04-21-2015, 02:08 PM   #2
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I would agree - actually I joke with the DW that we had such a good rig cause it was prepped for a Show at Hershey... But lately design changes seem to be towards faster, cheaper, quantity builds...
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Old 04-21-2015, 02:27 PM   #3
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Yes, the quality continues on a slippery, downhill slope. I'm researching larger travel trailers and it's really sad. The fact remains that regardless of how good your warranty is, and how dedicated the personnel repairing your trailer are... If you have to take it back more than one brief trip, you're not going to be very happy. Not only that, but some dealers keep these units for months while the customers warranty twitters away. Why in the cat hair do we put up with this?

I'm lucky, I guess. I'm very handy and I fix everything on my unit. Most everything is fixed now, but I spent a lot of time on it when it was new. It was easier than taking it 100 miles back to the dealer, that is now 8 hours away after our last move. I have an unhandy friend that has a travel trailer, and I work on his more than mine... yes he's that good a friend... We're both looking to trade up to larger units, but when I look at them, I cringe because I know the price is bigger and the quality isn't. The fluff is there, like solid-surface counter tops, etc... but the same flimsy frame, barely adequate axles and bearings, China-Bomb tires, etc... etc... is all still there. The same rushed assembly with barely trained people, and with the cheapest materials possible is still there. It isn't just Forest River, it's all manufacturers.

If I didn't enjoy my time at campsites and on the rivers fly fishing so much I would forget these things existed. But, now I have 6 grand children to teach and enjoy, so I'm stuck fixing and replacing the junk they sling out.
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Old 04-22-2015, 08:59 AM   #4
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I think the real issue stems from WALL STREET and the investor in the public holding companies that exist today. The CEO's and the board answers to the investors with the only concern being the bottom line and the next 6 months ROI.



I have seen this change in the last forty years as companies worry more about the bottom line and profitably always being the most important concern. Quality is in second place when the bottom line is at risk. Why is this? It is because of the consumer and what they are willing to buy.



Look at WalMart and where is most of their product is produce either in South East Asia country or China and we all know that this area are the leading low cost producer and quality does suffer.


If we are willing to pay more and buy a better built product for a higher price than the manufactures would produce them. But most consumers are looking for the lowest price instead of a will built unit.


Sorry for my RANT.
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Old 04-22-2015, 11:10 AM   #5
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My feeling is that it has to do with a couple things. Bottom line profits and now the surge in sales since we came out of the Great Recession. I would venture that units built in 2010-2012 were built at a slower pace by the cream of the crop workers. Now with things booming in the RV industry they're trying to keep pace with demand and are having to hire anyone that can fog a mirror.
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Old 04-22-2015, 11:17 AM   #6
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I disagree, i have a 2012 and it is not built very well.
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Old 04-22-2015, 11:31 AM   #7
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I disagree, i have a 2012 and it is not built very well.
At your price point it's really entry level and the quality won't be there regardless. Any TT with an MSRP of around $18,000 will not be built as well as ones costing $1000.00's more. Spending more doesn't guarantee quality but it does get you into a unit built with better features. It starts from the ground up.
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Old 04-22-2015, 01:26 PM   #8
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I have to disagree with you get what you pay for . We spent 90k last year on our 5vr and have all kinds of little issues , like moldings falling off , doors coming apart at corner joints , door slide won't stay in track just to name a few . With the moldings coming off the wall you can tell they didn't even put any glue one it and to me it just goes to show they don't care how they are doing there jobs as long as it gets out the door and on to the next one . With this said its just a matter of time before all this will catch up to them and there will be no bottom line because the doors will be closed . They need to build a good product bottom line , it doesent take that much more time to take your time and do the job right the first time . For us to have to take the unit back to have these little things fixed is a joke and time out of our camping / fun and will I look at another manufacture next time , hell yes I will . If they are cutting corners on the little items I can bet they did on major items .
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Old 04-22-2015, 01:36 PM   #9
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My only disagreement with this subject is I haven't seen much of a decline in quality of RV's in the past 20-25years. They were poorly built in the 90's and continue to be the same today. As a former Quality Assurance manager for many years, I simply shake my head and say--what were they thinking??????
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Old 04-22-2015, 01:41 PM   #10
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Quote:
Originally Posted by 14 CC 38CK View Post
I have to disagree with you get what you pay for . We spent 90k last year on our 5vr and have all kinds of little issues , like moldings falling off , doors coming apart at corner joints , door slide won't stay in track just to name a few . With the moldings coming off the wall you can tell they didn't even put any glue one it and to me it just goes to show they don't care how they are doing there jobs as long as it gets out the door and on to the next one . With this said its just a matter of time before all this will catch up to them and there will be no bottom line because the doors will be closed . They need to build a good product bottom line , it doesent take that much more time to take your time and do the job right the first time . For us to have to take the unit back to have these little things fixed is a joke and time out of our camping / fun and will I look at another manufacture next time , hell yes I will . If they are cutting corners on the little items I can bet they did on major items .
WOW I don't mean to hijack but my neighbor bought a 2014 cc 38ck last year and paid $55,000 !
Explorer package and thermopane windows.

Lol did you buy a spare?



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