I have talked to CederCreek and they said to take it back to the dealer and let them look at it even though I pointed out at time of delivery . They said that it should be an easy fix sounds like a motor problem but I disagree , because it is binding up and drawing down the motor to where it stops also I pointed out that when the slide is out that under the floor where they cote it outside it looks as though the roller is dragging and scarring the floor and removed the covering they put on it (looks like crap) , CederCreek didn't even care when I told them this . I have talked to the dealership where we bought it from and they claim they will get it right in for us even though they are telling customers they are backed up until end of May . I will post what they find when I get it back but I will never buy another one with this type of slide unit on it , problem is I'm told everyone is using this system now so I guess I will never buy another RV . After camping and owning an RV for 38 years I guess this might be the down fall of the RV industry as we see what they are using now . When ever you use 2 motors to work together it will never be right . Why would they change something that was working good blows me away .