Reply
 
Thread Tools Display Modes
Old 06-18-2019, 04:37 AM   #1
Global Nomad
 
Scheinin's Avatar
 
Join Date: Sep 2015
Location: In my 36CKTS 5th Wheel
Posts: 560
No More Customer Service

I am stranded in Tennessee because the wheel on my 36CKTS has a crack and will not hold air. I contacted all the RV dealers in the area (5 of them) and none had wheels. Camping World said they could order one, but it would take a couple of weeks. Not practical.

Called Cedar Creek and left message asking if they know where I can get a wheel, and what the specs were for the wheel for the 36CKTS. No response. I then e-mailed Morgan Underwood in Customer relations who responded that Cedar Creek no longer supplies parts directly to customer, must contact my dealer. I told her I am in Tennessee and my dealer is in Maryland, plus my dealer, Chesaco RV, is worthless.

I told Ms. Underwood that all I needed was a place to buy a wheel, if they knew, or to ask someone in the Cedar Creek plant what wheel they are putting on my Cedar Creek so I can go to a wheel store and buy one.

No response.

The reason I bought a Cedar Creek was their renowned customer service. I can no longer recommend Cedar Creek to my friends looking to buy an RV.
__________________

__________________
Steven J. Scheinin
2015 RAM 3500 4X4
6.7L CTD Dually pulling a
2016 Cedar Creek 36CKTS


Scheinin is offline   Reply With Quote
Old 06-18-2019, 05:01 AM   #2
Member
 
Lawlesszoo's Avatar
 
Join Date: Apr 2017
Posts: 53
Try some local tire places and did you get easy care? If so, call them, they will send someone to you. Good luck..
__________________

Lawlesszoo is offline   Reply With Quote
Old 06-18-2019, 05:05 AM   #3
Junior Member
 
Cardinalowner's Avatar
 
Join Date: Jan 2019
Posts: 10
Quote:
Originally Posted by Scheinin View Post
I am stranded in Tennessee because the wheel on my 36CKTS has a crack and will not hold air. I contacted all the RV dealers in the area (5 of them) and none had wheels. Camping World said they could order one, but it would take a couple of weeks. Not practical.

Called Cedar Creek and left message asking if they know where I can get a wheel, and what the specs were for the wheel for the 36CKTS. No response. I then e-mailed Morgan Underwood in Customer relations who responded that Cedar Creek no longer supplies parts directly to customer, must contact my dealer. I told her I am in Tennessee and my dealer is in Maryland, plus my dealer, Chesaco RV, is worthless.

I told Ms. Underwood that all I needed was a place to buy a wheel, if they knew, or to ask someone in the Cedar Creek plant what wheel they are putting on my Cedar Creek so I can go to a wheel store and buy one.

No response.

The reason I bought a Cedar Creek was their renowned customer service. I can no longer recommend Cedar Creek to my friends looking to buy an RV.
Try tire dealers too, are there any Discount tire or other tire stores near you?
Cardinalowner is offline   Reply With Quote
Old 06-18-2019, 05:53 AM   #4
wls
Senior Member
 
Join Date: Aug 2009
Location: Mid-Mich
Posts: 256
If I needed to move, I would use the spare, pray for no flats. I would think any tire dealer could get you one. I assume its a 8 bolt.
__________________
2008 Dodge 3500 Dually, Cummins. Amsoil Bypass Oil Filter, 36 Gal aux fuel tank. Mag Hytec Trans pan. Mag Hytec Diff Pan. 6 speed autostick. 3:73, Timbrens, Smarty JR. Equipped.
2016 Cedar Creek 38FB2

2016 Camping Days=38
2017 Camping Days=24
wls is offline   Reply With Quote
Old 06-18-2019, 06:03 AM   #5
Senior Member
 
Join Date: Jan 2018
Location: Astatula, FL
Posts: 170
First, I'm sorry to hear you're stranded. Also sorry you discovered "RV Customer No Service". Given that RV service quality is typically pretty poor, FR and CC service could be relatively quite good and still be poor relative to other industries. In any case, I'm sure someone with a 36ckts will chime in shortly. In the mean time...

Now to the wheel issue. I'm assuming that you don't have a spare. Looks like it may be underneath the trailer.

Wheels are fairly standard things. The important specs are the rim width and diameter, hub hole size, lug count and spacing. There is offset, too, but that's usually 0 for trailer tires. Trailer wheels are even less variable than car or truck wheels so getting a replacement should be easier. You may not find one that matches the appearance, though.

With 8 lugs, you really only have two choices: 8 on 275mm or 8 on 6.5". The metric is relatively rare, like about 10%. Your tires are likely ST235/85R16G (online spec, check yours) so its 16" diameter. Rim width is most likely 6" but could be 6.5". Armed with the specs, most places that sell tires and/or wheels should be able to help you.

From pics on line, your wheel might look like: https://www.etrailer.com/Tires-and-W...LHAXSJ421.html

All of this is based on data from a net search. Your actual mileage may vary.
__________________
Mark Wilson

No trees were harmed while sending this message;
however, a rather large number of electrons were terribly inconvenienced.


TT: 2018 Surveyor 243RBS TV:2019 F-250 XLT 6.2L 4x4 Crew Cab
mawilson is offline   Reply With Quote
Old 06-18-2019, 06:31 AM   #6
Mopar Guy
 
Join Date: Feb 2019
Location: Enfield, CT
Posts: 90
I would measure the bolt pattern, most likely 8x6.5 and order one from etrailer have it delivered, its costly but its quick. you also could try calling a place that sells equipment trailers like Bri-mar or Big Tex, those dealers usually have mounted spares available
__________________
Dave
2019 Grey Wolf 24JS
1990 D350 dually reg cab. 5x14 injectors, s362 SXE turbo. Lenny Fustini Built 727. 4200spring stage 5 pin
Cost4133 is offline   Reply With Quote
Old 06-18-2019, 08:25 AM   #7
Global Nomad
 
Scheinin's Avatar
 
Join Date: Sep 2015
Location: In my 36CKTS 5th Wheel
Posts: 560
Quote:
Originally Posted by Cardinalowner View Post
Try tire dealers too, are there any Discount tire or other tire stores near you?
Went to tire stores, they do not do wheels, only tires. In fact, it was a Goodyear tire store that told me it was not my tire that was leaking, but the wheel. I assumed it was the tire to begin with.
__________________
Steven J. Scheinin
2015 RAM 3500 4X4
6.7L CTD Dually pulling a
2016 Cedar Creek 36CKTS


Scheinin is offline   Reply With Quote
Old 06-18-2019, 08:31 AM   #8
Pickin', Campin', Mason
 
5picker's Avatar
 
Join Date: Aug 2015
Location: South Western PA
Posts: 9,459
Sorry you are having issues.
If you have to move, use your spare and find a steel wheel with the same bolt pattern for a spare until you can get an aluminum wheel that matches if you so desire.
We have many trailer places (not R/V places) nearby that sell wheels. Hundreds more on line.
__________________
_________________________________________
2016 Flagstaff 8529IKBS Diamond Package 5th Wheel-Goodyear Endurance Tires
2017 Ford F-Series SCREW 4x4 - Factory Puck
TST Tire Monitor w/Repeater - Sinemate 3500w Gen.

Days Camped: '16=46 '17=30 '18=51 '19=27
5picker is offline   Reply With Quote
Old 06-18-2019, 08:37 AM   #9
Site Team
 
wmtire's Avatar
 
Join Date: Nov 2010
Location: Northeast Louisiana
Posts: 20,441
You might can give tractor supply a shot if any nearby. They carry trailer tire/wheel assemblies and sometimes just the wheels. It may can get you out of the bind until you can do better. I don't think you care about if it matches at this point.
__________________
2011 Flagstaff 831 RLBSS

Did you know, according to Google: Pepsi was once the 6th largest military in the world?
wmtire is online now   Reply With Quote
Old 06-18-2019, 08:47 AM   #10
Site Team
 
wmtire's Avatar
 
Join Date: Nov 2010
Location: Northeast Louisiana
Posts: 20,441
Trailer wheels are fairly standard as per bolt patterns. If you can post a pic of perhaps your cracked one showing the bolt pattern, and the size of the tire, I bet we can get you fixed up?


I can also tell you how to measure it yourself to find out.

https://www.pacifictrailers.com/blog...r-bolt-pattern
__________________

__________________
2011 Flagstaff 831 RLBSS

Did you know, according to Google: Pepsi was once the 6th largest military in the world?
wmtire is online now   Reply With Quote
Reply

Tags
customer service, service

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off



» Featured Campgrounds

Reviews provided by


Disclaimer:

This website is not affiliated with or endorsed by Forest River, Inc. or any of its affiliates. This is an independent, unofficial site.




Copyright 2002- Social Knowledge, LLC All Rights Reserved.

All times are GMT -5. The time now is 06:28 PM.