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Old 10-22-2015, 05:32 PM   #11
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Not worth the trouble, I got what I needed.


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Old 10-23-2015, 06:37 PM   #12
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Some dealers love to "punish" customers who didnt buy from them. We love the floor plan on our 29RE but closest dealer is 90 miles away. We went there first, but they would not even try to match prices. The manager even told me flat out that were i to purchase elsewhere, that i should not bring the unit to them for service....in warranty or out. They simply did not want my business. That impression will stay with a customer for a loooong time.
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Old 10-24-2015, 07:39 AM   #13
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Some dealers love to "punish" customers who didnt buy from them. We love the floor plan on our 29RE but closest dealer is 90 miles away. We went there first, but they would not even try to match prices. The manager even told me flat out that were i to purchase elsewhere, that i should not bring the unit to them for service....in warranty or out. They simply did not want my business. That impression will stay with a customer for a loooong time.

They didn't punish me, they simply lost a simple cash sale on a small item. What they did do however was to loose the sale of a future unit. That position made absolutely no sense at all.


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Old 10-24-2015, 03:52 PM   #14
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Strange. CC's website specifically notes owners should obtain their required parts through their local dealer? Unreal a dealer wouldn't support your needs for them to ultimately make money.
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Old 10-24-2015, 04:01 PM   #15
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Where it was originally bought has nothing to do with a cash sale in my opinion.


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Old 10-24-2015, 08:08 PM   #16
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Strange. CC's website specifically notes owners should obtain their required parts through their local dealer? Unreal a dealer wouldn't support your needs for them to ultimately make money.

Cedar Creek had been really good to me about ordering parts. Cedar Creek had worked with me about parts, I couldn't ask for better service from Cedar Creek. Cedar Creek has been better than the dealer that I brought the camper from. I brought from Tom Johnson and they have been ok


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Old 10-28-2015, 11:45 PM   #17
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What the dealer was trying to say was 'you didn't buy your RV from us so you can't know how bad we can be and unprofessional we are, so we are going to do you a favor and save you the money and hassle of ever buying from us by refusing to help you with a simple thing, it's what we call our Customers are always Last promise'.
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Old 11-01-2015, 02:46 PM   #18
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Good response Brentf. We bought ours on the "net", took delivery from Adamstown PA, a long way to take it back to the selling dealer from Spring, TX, huh? The local dealer is not, as far I'm concerned, a good example of a selling dealer. The two occasions I did take it to them, they screwed it up more, then charged FR/CC about 10x what we finally had the factory do for the repair. In my book FR/CC provided the customer real service in all situations. George and his crew at CC provide the highest level of "customer service" anyone could expect!


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Old 11-03-2015, 03:55 PM   #19
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I are really surprised because that dealer is listed as a CC authorized dealer. I was looking at buying a 2015 from them, really glad I didn't and I know not to bother going to them for any warranty.

Thanks for the info.

Gloucester, VA
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Old 11-26-2015, 11:39 AM   #20
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Busybeavers Where did you order from ? We are looking to order 2016 33IK we have prices from dealers in Va. Pa. and Ohio Thanks from California Md.
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