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Old 09-16-2016, 02:44 PM   #1
Junior Member
Join Date: Nov 2014
Location: Cheboygan, Michigan
Posts: 24
Thumbs down Over 2 weeks and no word from dealer

It's been over two weeks now since I called our dealer to report a second failure of our central Vacuum unit. I haven't gotten any word yet about replacing the failed unit.
I called after one week and the dealer said they haven't heard from Cedar Creek?Forest River.
Is this normal to go this long without any communication?
This is the second failure for this vacuum. Same issue with both, won't start.
Is this a common failure?
I find the lack of communication unacceptable.
Thans in advance for any insight.

2 for the road is offline   Reply With Quote
Old 09-16-2016, 03:18 PM   #2
Senior Member
Join Date: Jun 2013
Location: London, Kentucky
Posts: 308
Call Cedar Creek customer service directly yourself.
My bet? The dealer has never called them......
The TRUTH is unknown to many dealers!
Travel safe

2001 Ford F-350 Super Duty CC Dually, 7.3 Diesel
2011 Cedar Creek 36CKTS Touring Edition
Full body paint, Cummins Onan 5500LP, Andersen Ultimate Hitch
We were on the road to ALASKA May 6, home Sept. 13, 2016. 23 states, 3 Canadian Provinces, up to the Arctic Circle, 17,300 miles, 131 days on the road. 1 flat tire, 4 oil changes. What a beautiful trip!
FordHauler is offline   Reply With Quote
Old 09-16-2016, 06:36 PM   #3
Senior Member
Join Date: Feb 2014
Location: Dacula, Georgia
Posts: 969
Better than a call; send a POLITE request to Denise who oversees the line issues.

Denise is THE BEST contact person I have dealt with. In or out of FR!

Explain your situation and attempts to resolve and you will get a very fast response. They truly take customer service seriously!

Post your results please.
SilverbackMel is offline   Reply With Quote


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