Reply
 
Thread Tools Display Modes
Old 03-19-2019, 07:52 PM   #1
Senior Member
 
Join Date: Apr 2017
Location: Seminole, FL
Posts: 199
PDI vs warranty work

PDI or pre delivery inspection is done, theoretically, before one takes delivery of the rv unit. My dealer told me today that we can come pick up our unit, a 34IK, do our inspection and then take the unit home, or on a trip. If we find items that need repair, "make a complete list" of the things that need attention and then make an appointment to bring the rv in and have the items repaired. The dealer rep also told me that they get backed up sometime out to 2 months so we couldn't leave it there and have it repaired before leaving the dealership with it.
Seems backwards to me but I don't buy one of these every year!
What say you?!!!

Tcrossan
__________________

tcrossan is offline   Reply With Quote
Old 03-19-2019, 08:02 PM   #2
Site Team
 
Flybob's Avatar
 
Join Date: Oct 2014
Posts: 9,554
One point the dealer made is correct. They are backed up and your unit can sit for months awaiting repair when you bring it back. That is the only true statement. Do a thorough inspection when you go to pick it up. Make sure the dealer knows that you are not going to sign for it/take it if you find issues. Have them demo everything works as it should. The problem with take it and use it then make a list and bring it back is warranty work does not pay as well as standard repairs. You will go to the back of the line and could be months without you unit. If they have to repair it before they get their money they will put you at the top of the list. Once you sign you lose you leverage. They want their money . If you are not comfortable fixing it yourself don't sign anything until it is right.
__________________

__________________

2015 Freedom Express 248RBS
TV 2015 Silverado HD2500 Duramax
TST Tire Monitors
Honda 2000I + Companion
2 100W solar panels
Flybob is offline   Reply With Quote
Old 03-19-2019, 08:05 PM   #3
Senior Member
 
GalsofEscape's Avatar
 
Join Date: Oct 2012
Location: Catonsville Maryland
Posts: 1,408
ummmm no. they don't get my money until i am happy with the camper and all things noticed at the PDI repaired. Once they have your money - you lose all leverage.
__________________
HTT: "EscapeII" 2016 Shamrock 23WS (current)
PUP: "Escape" 2010 Rockwood HW 277 (gone)
TV: "Bruce" 2011 Dodge Durango V8 Hemi Crew
Just us gals (me, Sis and our daughters)
We spend alot of money to go sit in the woods
GalsofEscape is online now   Reply With Quote
Old 03-19-2019, 08:12 PM   #4
Denver To Yuma In 90 Days
 
Join Date: Mar 2018
Location: Yuma, Arizona
Posts: 3,882
Don't sign on the dotted line until they fix everything that you find during the PDI.

And don't let them rush you through the PDI in 20 minutes.

If your PDI is shorter than three hours...it is not worth even doing!

These are tactics that ALL dealers use to get that signature and your check, then send you on your way so they can move several RV's out that day.

Make them run everything...all the plumbing...fridge...water heater...stove and oven...all electronics...generator (if equipped)...EVERYTHING!

And look for broken stuff like trim...door and cabinet latches...and don't forget everything outside and on the bottom of the RV as well!

Make them fix it all BEFORE YOU SIGN THE PAPERS!

Don't even let them hitch it up to your truck yet, because that is another one of their tactics to get you to forget about all the things you'll find during your PDI.

Ever have a car salesman tell you to take that brand new car home so you can see what it looks like parked in your driveway for all your neighbors to see?

Same thing...

Believe me...they will fix all of this stuff while you wait as long as you don't sign those papers.

And if they try to force the issue...walk away!

There are hundreds of thousands of brand new RV's out there just waiting to be sold by other dealers.

Then, don't make a long 5000 mile cross country two month vacation that starts the day you pick up your RV!

Do two or three local campouts first, because YOU WILL have issues that you will find wrong, but those can wait until the camping season is over to get fixed!
JohnD10 is offline   Reply With Quote
Old 03-19-2019, 08:14 PM   #5
Senior Member
 
Join Date: Apr 2017
Location: Seminole, FL
Posts: 199
I'm somewhat assuming that you have taken delivery using this very strategy, which I agree with. How long did you have to wait for your dealer to repair the things you wanted repaired and what were those items?
I can fix just about anything and have another Forest River dealer closer to home who has agreed to do any warranty work I may need. I even have good results from them on prior work.
Just want to make sure I'm not making a mountain out of a mole hill while still not getting the "1/4-20 all thread" in the deal.
__________________
TCrossan
2020 CC Hathaway 34IK, 2012 F350
tcrossan is offline   Reply With Quote
Old 03-19-2019, 08:23 PM   #6
Denver To Yuma In 90 Days
 
Join Date: Mar 2018
Location: Yuma, Arizona
Posts: 3,882
One other word of advice...

Don't pick it up and do a PDI on Saturday!

Take the day off from work and do it on a weekday!

Saturday is the day everybody else wants to do their PDI's...so they really are busy!

And dealerships purposely short staff their service department on Saturdays to further their excuse to not get the things fixed that you find during the PDI.
JohnD10 is offline   Reply With Quote
Old 03-20-2019, 12:10 AM   #7
Member
 
Chillaxin's Avatar
 
Join Date: Mar 2019
Location: NW Oregon
Posts: 16
Our new 2020 CC 34IK came in on Monday. (Ordered as a 2019.5 in January, but VIN is 2020). The promised 'we'll call you when it gets here' call never came, but then, on one of my drive bys, I saw it had just arrived, so I stopped, went in and asked if that Cedar Creek out there was mine. Yes, it is! (FINALLY! Over a week late due to Mid West weather)

I asked to do a 'walk around' of it. Filthy dirty from the 2300 mile trip didn't stop me. I've seen dirtier Nothing missing; no visible damage; all exterior doors opened and closed; etc. but found one loose trim piece. They had the key handy so inside I went. Everything looked to be okay...slides were in but everything we'd ordered was installed.

Both of us went back today, did a more 'thorough & detailed' exterior walk around and, since the 'cleaner' was in side, the slides were open, the fridge was on, the a/c was on, etc. Found 3 small items that need repair and added them to the 'list' for service to get on on the service checks.

Went inside the dealership to sign the purchase order and have them fax that and the MSRP sheet to the credit union to get on the rest of what we owe them.

Our 3-4 hour, PDI walk-through isn't scheduled for 9 days from today. We'll get and hold on to the check for the balance owed until AFTER we turn on and inspect everything and WE are happy with it. They won't be rushing us through this process.

Our advice is to remember you've paid a lot of money for a beautiful new coach. It's exciting and you want to 'get it out camping', but do your due diligence and make absolutely sure that you do your best to check it out thoroughly before signing, giving final payment and driving it off.
__________________
2015 F350 6.7L SD Lariat 4x4 Crew
2020 CC 34IK w/ dishwasher & TrailAir
2014 21’ Thunder Jet Luxor OB 150 Yamaha & 9.9 kicker
“Hunt, fish, camp, travel, repeat”
Chillaxin is offline   Reply With Quote
Old 03-20-2019, 12:34 AM   #8
Senior Member
 
Join Date: Mar 2018
Posts: 401
I would not take delivery until I knew everything was in working order. I wouldn't sweat the small stuff but I would not take pay a penny until I looked at it very closely and knew ultimately I could live with any small problems for the entire summer or that I'd fix it myself.

Make sure all 120v works, 12v, gas, water, roof looks good. There are good pdi checklists on this site. You really need to know what you are buying before you buy it.

In second the advice to do this on a weekend.

Finally, I'd be leary of a dealer giving that advice.

Let us know what you choose to do.
Skip12 is online now   Reply With Quote
Old 03-20-2019, 01:06 AM   #9
Senior Member
 
Join Date: Feb 2018
Location: TEXAS
Posts: 1,196
Our dealer tried that 'sign and we'll fix everything later'. When we said we'd sign only when things were fixed, technicians magically appeared and
everything was fixed in under 2 hours. Then we signed and drove it home.
__________________
Happy Camping!

2015 Dynamax REV 24TB class C
2nd rig 2006 Toyota Tundra &
2010 Cikira 21RB 19' travel trailer
Reverse_snowbird is offline   Reply With Quote
Old 03-20-2019, 04:31 AM   #10
Senior Member
 
Daycruiser's Avatar
 
Join Date: Jul 2018
Location: Garner, NC
Posts: 269
Quote:
Originally Posted by tcrossan View Post
PDI or pre delivery inspection is done, theoretically, before one takes delivery of the rv unit. My dealer told me today that we can come pick up our unit, a 34IK, do our inspection and then take the unit home, or on a trip. If we find items that need repair, "make a complete list" of the things that need attention and then make an appointment to bring the rv in and have the items repaired. The dealer rep also told me that they get backed up sometime out to 2 months so we couldn't leave it there and have it repaired before leaving the dealership with it.
Seems backwards to me but I don't buy one of these every year!
What say you?!!!

Tcrossan

Everybody here is right, pay nothing, sign nothing until every PDI discovered issue is fixed. Don't get caught up in the emotion of wanting to take it home before it's fixed. Test every single thing on that RV, test every outlet with a tester looking to see if it works and wired correctly. I'm not doing my next PDI in a month or so, I've hired a Level II RV inspector to do it, he is completely objective and has only one goal find every little thing wrong and let them know about it. I'll go pay for it when the inspector tells me it's good to go. $400 bucks is nothing when you're spending $70K + on an RV.
__________________

__________________
Geof and Cheri
44 Years RVing and no end in sight.
2018 Ram 3500 SB Limited, CC, 6.7/Aisin, 4X4, SRW. Comfort Ride Energy Absorbing Hitch.
2020 Cedar Creek Hathaway 34IK, Reese 19K Sidewinder PB.
Daycruiser is offline   Reply With Quote
Reply

Tags
pdi, warranty

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off



» Featured Campgrounds

Reviews provided by


Disclaimer:

This website is not affiliated with or endorsed by Forest River, Inc. or any of its affiliates. This is an independent, unofficial site.




Copyright 2002- Social Knowledge, LLC All Rights Reserved.

All times are GMT -5. The time now is 10:31 PM.