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Old 11-24-2015, 07:43 PM   #11
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I am going to monitor your progress as we have a 2015 35QB4 and it has down the same thing since we did our walk around. They sent me the rubber assists, helped a little but it still just un-roles. I have to reach up and push it till it tightens and then it works fine. Had it at the dealer who said it worked fine.
Frustrating! It seems like the motor is not powerful enough.
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Old 11-25-2015, 07:19 AM   #12
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Power awning problems

It's been at the dealer since 11-5 for awning problem and other warranty work and as far as I know still isn't fixed!
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Old 12-04-2015, 03:10 PM   #13
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Awning not extending on own

Sounds like several of us have same issue with the non motor side not coming out without a helping hand. I have a 2016 31rk with same issue. Being a domestic product it doesn't surprise me. But taking it in to try ang get it and some other minor issues resolved after initial shake down trip.
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Old 12-04-2015, 11:10 PM   #14
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Both sides stick

I just spent about an hour trying to figure out why the awning just unrolls the fabric down the wall with arms stuck only slightly open. No luck!

The roller tube must be pushed away from the wall for the fabric to tighten up when the arms finally open up. Application of silicone spray on joints did no good. Rear bracket has a rubber "spring" that pushes at the arms, but, that does not help. Front has nothing to assist in opening the arms.

Cannot find any binding points on either end. Tried pulling on arms partially cracked open to see if something was rubbing to know avail. Can't even find a paint scratch where any rubbing is occurring.

Never had a problem with the old manual awning on our first 22 year old rig.


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Old 12-06-2015, 12:13 AM   #15
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My 2016 33IK does the same thing. No big deal, give it a shove and out it goes. I think it is just gravity. There is nothing making the awning uncoil except gravity as the motor unwinds the fabric. Unless you want to put something behind the non-motor side to keep it out from the RV then I think it is just the laws of science. Come on guys, it is no big deal to give it a little shove to help it on its way...
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Old 12-06-2015, 12:17 AM   #16
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Short Response

What if you are 4' 10" and can't reach it?
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Old 12-06-2015, 08:35 PM   #17
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It appears from what you're describing the tension on the spring side is not correct. Your dealer has to understand the dynamics going into the deployment and retraction load potentials on the spring side. If you're expierencing unwind at the initial deployment phase, it would appear the spring is not set to the designed load per specs in the closed position. Unless your dealer is willing to adjust the spring load, it would appear they might not have the technical expertise on that equipment.

This suggestion is assuming the arms do not bind when closed, and the arms were aligned correctly upon installation, which several of you stated.

After reading my previous post on how this type of awning functions, if there is sufficient tension being appllied by the spring on that side, it would be unlikely the fabric would deploy down the side of the unit, if proper spring load during installation was maintained in the opening direction.

Suggest that the dealer needs to slightly wind the spring in such a fashion, where there still is some tension from the spring in the closed position. Heck, have them call the Dometic awning engineers for clarification if need be. I think if you read both of my posts, you can better fight the fight you're encountering with your dealer. Just sayin'
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Old 12-06-2015, 08:42 PM   #18
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Quote:
Originally Posted by Still Kickin View Post
...Suggest that the dealer needs to slightly wind the spring in such a fashion, where there still is some tension from the sring in the closed position. Heck, have them call the Dometic awning engineers for clarification if need be. I think if you read both of my posts, you can better fight the fight you're encountering with your dealer. Just sayin'
The torsion spring is probably wound too tight. The tension needs to be reduced, not increased. The torsion spring when the awning is deployed is wound to assist the motor in rolling the awning up.

I would also investigate that the pin is not sheared in the torsion spring to the awning arm and the rivets are still in the end cap to the tube itself.
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Old 12-06-2015, 08:49 PM   #19
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Originally Posted by dalford View Post
There is nothing making the awning uncoil except gravity as the motor unwinds the fabric. ...
Not true. The motor begins the deployment process, while the spring on the opposite side loads. If you're interested, read my initial post on how the engineers made all these forces work in unison. Just sayin'
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Old 12-06-2015, 08:52 PM   #20
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Originally Posted by Still Kickin View Post
Not true. The motor begins the deployment process, while the spring on the opposite side loads. If you're interested, read my initial post on how the engineers made all these forces work in unison. Just sayin'
The motor has to work AGAINST the torsion spring to unroll the awning. When deployed, the torsion spring works WITH the motor to roll the awning into the stow position.
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