Contacts at FR are;
(Cory Germann) east coast warranty administrator.
( denise davis, runs service center)
Very responsive people.
My shop has the approved 11 hours as well. They stated that is the correct allotted time for the process.
They will be adding a layer (included) of recommended clear coat which is used on many of the restored classic cars today. They stated no reoccurrence once this is done.
For those saying it takes more than 11 hours or more $$, you likely have a dealer who is working you.
My repair center is: RV World of Georgia. These guys know their stuff.
VERY CUSTOMER FOCUSED. I bought my Silverback via special build order at a show in W Palm Beach while wintering in FL. Likely our last one at age 72. We LOVE Cedar Creek division. My last rv Keystone repair from a blow out was $3000. RV World did the repair. I did full disclosure with selling Silverback dealer in Ft Pierce, FL and he approved it in 5 minutes. It was virtually unnoticeable. The new owner of the Outback was present and I had him look before buying as well. Could not tell. Moral of the story: a great shop is worth it's weight in gold!!