Originally Posted by dieselguy
I sent a letter to Liegl courteous but firm about my displeasure with the dealer and the number of wrong shipments of wood from the factory to fix my issues. In a nutshell, my response was FR does not micro manage dealerships and they were sorry about the shipment mix-ups. FR is selling units faster than they can make them ... people are buying them without question ... why fix something that to them doesn't need fixed???
So you received nothing more than lip service from the CEO. The same lip service in his 20th anniversary announcement letter where he go's on to say;
"Our commitment remains steadfast to build a quality product that you can trust, while your satisfaction continues to be our top priority."
Every time my blood pressure rises I just read it again and it calms me down. From Pete Liegl on Forest River's 20th Anniversary
Salt, I am with you. I am getting the same slow satisfaction in regards to the quality product on a 2016 Roo, and I don't even own it yet!
I've now read that letter so many times I am using the phrases in my sentences.
tkmi...You should not need to drive to Indiana and pay to attend a rally just to get repairs done to something that should of never left Indiana needing repairs to begin with.