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Old 02-22-2016, 11:42 AM   #11
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My Silverback was at the dealer for warranty work for 72 days this last Fall. When I picked it up, it was half as_ed. I hooked up and drug it home as I'm not wasting anymore of my time with that place. I sent a letter to Liegl courteous but firm about my displeasure with the dealer and the number of wrong shipments of wood from the factory to fix my issues. In a nutshell, my response was FR does not micro manage dealerships and they were sorry about the shipment mix-ups. FR is selling units faster than they can make them ... people are buying them without question ... why fix something that to them doesn't need fixed???
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Old 02-22-2016, 01:18 PM   #12
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How can you fulltime in these if you are at the dealer 72 days or everything is not hooked up right or leaking? We need to demand service and quality for our money we pay for these. I hope I can get into my first FROG rally so I might get things fixed.

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Old 02-22-2016, 02:53 PM   #13
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Quote:
Originally Posted by dieselguy View Post
I sent a letter to Liegl courteous but firm about my displeasure with the dealer and the number of wrong shipments of wood from the factory to fix my issues. In a nutshell, my response was FR does not micro manage dealerships and they were sorry about the shipment mix-ups. FR is selling units faster than they can make them ... people are buying them without question ... why fix something that to them doesn't need fixed???
So you received nothing more than lip service from the CEO. The same lip service in his 20th anniversary announcement letter where he go's on to say;
"Our commitment remains steadfast to build a quality product that you can trust, while your satisfaction continues to be our top priority."

Every time my blood pressure rises I just read it again and it calms me down. From Pete Liegl on Forest River's 20th Anniversary

Salt, I am with you. I am getting the same slow satisfaction in regards to the quality product on a 2016 Roo, and I don't even own it yet! I've now read that letter so many times I am using the phrases in my sentences.

tkmi...You should not need to drive to Indiana and pay to attend a rally just to get repairs done to something that should of never left Indiana needing repairs to begin with.
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Old 02-22-2016, 03:45 PM   #14
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I would guess he never actually saw it and a staffer made the reply.
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Old 02-29-2016, 11:34 AM   #15
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Well, just a quick update. Cedar Creek is denying my claim. Henry Sears states in an email that that my warranty expired (although it was reported within the time frame) and that it is a seal/sealant issue and therefore a maintainance issue. After crawling all over the slide I still don't know where the leak (if it is a leak) is coming from.

What a BS response from company. I did receive my screen in the mail...14 months after being requested.

I will keep yall advised. I am so dissappointed in Forest River products at the moment.

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Old 02-29-2016, 11:58 AM   #16
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Sorry to hear this. My 11 year old Creek has been great with nothing more than routine maintenance.
But, I have to say we stopped by and looked at three brand new Creeks the other day and I was really unimpressed. Cupboard doors thst did not close smoothly, tiny countertops in the kitchens, entry doors that did not close nearly as easily as my old rig. Disappointing to see such shoddy workmanship on what I have always considered solid trailers.
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Old 02-29-2016, 02:38 PM   #17
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I had a Forest River product, it was a Wildcat(Polecat) but I have had three more Forest River products and they were great. The Cedar Creek I have now the cap has faded and it was right at the end of warranty but Cedar Creek has agreed to replace the cap. I just have to wait until October, and that's well out of warranty. I have always been treated great at Cedar Creek.


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Old 02-29-2016, 05:40 PM   #18
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One of these reasons going with a Cedar Creek and staying with Forest River was the handling of my Wildcat.

After numerous emails and pics it looks like I may have the issue resolved.

I will keep everyone posted.

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Old 03-06-2016, 07:22 PM   #19
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We, too, purchased a 2015 CC Silverback 29RE in early February 2015. We haven't had the issues you have had and we have used it on trips quite a bit this past year. We just had some minor things so far, like flickering LED lights, backup camera... We took it to Camping World in Kingston, NY for general service and the minor issues...they end up having it for 2 months...so frustrating! We are now down in Fort Myers, FL for a couple of months and we have started hearing noises like popping when we go up the stairs and walking around. It seems to be when the temperature changes in the evening and early morning. Has anyone experience this? We have no idea what it is and what is causing it. It is very concerning...we went to Camping World in Fort Myers and they said we would have to bring it in to check it out...that isn't so easy since we are living in it with our 2 dogs....
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Old 03-07-2016, 10:49 AM   #20
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Jolee check to see if level again or put a support at the frame. Not sure how loud of popping. You should be able to look in the basement and slide the petition and see the bottom of the steps. As someone else walks up and down. Might have a bad brace or board. Very seldom mine will creak when the camper settles into the site. I looked at it but every thing was good. Adjusted the camper or live with it if just for a stop over.


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