We've been to the factory three times - twice for a tour and once to get some minor repair done. We were in the area, so it was convenient. BTW, anytime you are in the factory area, stay at Shipshewana South. Nice park, very peaceful. And we love roaming around the Shipshe area anyway.
All the folks we have dealt with at the factory are super folks. When I took the rig in for that minor repair, the guys not only fixed it, but they swarmed all over the trailer and fixed everything they could find - light bulbs, loose screws, replaced a strrip I had knocked off the exterior, etc. All for free! We were still in warranty at the time, but they do that for everyone no matter how old the camper. I also attended the FROG rally in Goshen this year. That was a big thing at the rally - the maintenance crews were all over us fixing and improving stuff.
Skip & Susan Orrell
2013 34 RLSA w/ most of the options
2013 Chevy 3500HD, D/A, DRW, 4X4