I recently called the CC division because of a faulty shower door assy. I was being proactive and wanted the replacement parts sent to the selling dealership - Lazydays, Tucson.
I learned a few things that may help you. Jeff Holmes is the West Coast Waranty mgr - 260-593-3017, firstname.lastname@example.org
. Another person to call, same dept., Justin, 260-593-2598.
Jeff asked that I send pics of the shower assy. Within 12 hrs., Lazydays was on the phone with me! The parts were ordered, I had to tell them when it would be "convenient" for me to come to Tucson! We already had a trip planned for Oct.
This is the third time with two rigs under warranty, that FR came through for me with flying colors!