It does take a while for everything to be processed. It was about 3 or 4 weeks before we got our info.
I already had CoachNet, so I called them to see if they would just extend my current membership. I had a higher level membership than the stock plan included by Forest River and they couldn't extend it.
BUT they offered to cancel my present membership, refund unused portion and then for $70 upgrade the Forest River free membership to the same level I presently have.
This all meant that I got a year of the higher membership for about $50 (after refund). Great deal.
When you get your stuff I would call and ask about upgrading as it will include any car you drive plus the RV.
I have used CoachNet twice and both times service was exceptional. One instance they approved a tow approx 75 miles.
Everyone is good at something... I happen to be a good bad example.
2016 Forester 3011DSF