Coachmen Encounter 37TZ w/ 5,324 miles
For those who are looking to obtain any Motorhome with the Ford F53 chassis and a V10 I will caution you!!! You have been forewarned!!
Our 2015 Coachmen Encounter 37TZ with a Ford F53/V10 engine and only 5,324 miles, yes I said 5,324 miles on it...has been down for the past 10 days and at its 3rd Ford dealer in 2 states since it's block gained a fist size hole while going through a school zone in Virginia.
Yes, I email'd and left voicemails with Nate Hedges who blew me off and sent me to Jordan Ford who helped more than Nate.
We live in this motorhome as we closed on the sale of our home to full time in this rig and have been rendered essentially homeless due to 2 incompetent Ford dealers in Charlottesville and Richmond, VA.
Now we have found out from the 3rd Ford Dealer in Greensboro, NC that our home was towed from Richmond, VA to them with the driveshaft intact and not pulled which means transmission is possibly shot. I guess we will live with our 2 dogs in our 2006 Jeep Wrangler as its more reliable, even if it is a toad.
After these dealings with Ford and Coachmen/Forest River we have lost all faith with any product with a F53 chassis and V10 engine and Coachmen.
We need our motorhome in Knoxville, TN by Oct 28th as we have purchased a rig with a more trustful Cummings 425hp rig and we were laughed at when we were at the repair facility in Greensboro, NC.
Personally my wife and I don't think this is at all funny that the Ford service guy laughed at us in Greensboro when we gave him until Oct 28th since we need to turn in Coachmen/Forest Rivers motorhome with Fords POS engine for trade in on a far superior product.
Also since it was towed with driveshaft connected from Richmond, VA Ford dealer to Greensboro, NC via Fords Towing choice.. :hint: I will deal with that personally at some point... of course Ford will replace tranny as well as the engine and include full warranty for both.
Coachmen/Forest River has lost a loyal customer as we also used to own a Forest River Cedar Cedar Creek 5th wheel.
Yes, Coachmen/Forest River is as much to blame for "throwing us under the bus" against Ford with little if no assistance.