We bought our 21RS last summer and really have enjoyed it. It's such a perfect size for two people, and with the rear slide it really opens up making it very livable.
We haven't had any major issues, but if we had we'd probably be out of luck. The local Coachmen dealer here in Colorado Springs (Intermountain Coach) was not even in the same galaxy when it came to price. We saved $14,000 by buying at General RV in Draper, UT. I asked Ron at Intermountain Coach if he would consider coming down on his price as I really wanted to buy it locally. His reply was, "enjoy your new MH, but if you need warranty work you won't be a priority". So besides costing himself the sale of a new Motorhome, he also eliminated himself from after purchase items, such as a Base Plate and Tow Bar, Front and Rear Anti-Sway Bars and a Steering Stabilizer. And when we're ready to upgrade to a bigger Class A when we retire, we sure won't consider 'ol Ron (he's really dumb, isn't he?).
One thing about this that you need to know, I wrote to Coachmen about his attitude towards a prospective buyer, and got no reply at all. So, Coachmen doesn't care how their Dealers treat buyers, so I really don't expect them to treat me any differently if I were to have a serious problem (also really dumb because I doubt our next MH will be a Coachmen).
And General RV in Draper, UT isn't much better. Yes, we got a great price, but their service after the sale stinks! After we picked up the MH I had a few basic questions to ask, and it took almost two weeks to get simple answers from them. They kept pushing me off from one person to another. It was like this was the first Motorhome they had ever sold, and no one there had a clue. It was plainly obvious that once you drive off their lot, they don't care about you either.
So best of luck to you. Your greatest challenge will be finding a Manufacturer and Dealer who's really interested in you and your future business. Even though we like our 21RS, I couldn't recommend Coachmen to anyone.
-Mark in Colorado Springs
2016 Coachmen Freelander 21RS Class C
Colorado Springs, CO
Considering leaving the "rat race" and becoming a Workamper!