Originally Posted by jeffrapp
Thanks for all the thoughtful ideas and suggestions.
I do take issue with one of the statements from geotex1. The purchase of the RV includes the warranty, provided by the manufacturer. I believe that makes me a customer of the manufacturer, as well as the dealer.
I believe the reason the RV industry is different than the auto industry is that manufactures such as FR have to beg dealers to sell their products, whereas auto dealers have to beg for a franchise.
Even so, I think FR can do a better job of making sure warranty work is easier to come by, especially since they know about the problem in advance.
Even with this aggravation, I still love my Prism. We call him Wolfgang Mozart.
You may take issue with me sir. I take no offense! However, you are not a customer to manufacturer and feel free to consult your legal representation to this effect. However, you need look no further than how your warranty is written - it's a warranty on the unit, not to you, and it is the clock that starts at purchase by the original purchaser (i.e., commencement of use). PLEASE, understand I am not in any way defending how this is, just explaining how this is. Further, so many want to draw a parallel of the RV industry to the auto industry, which I'm very keenly informed of given my background, however it's not at all. Further, I don't believe FR, as you imply, is begging anyone to sell their product based on the economic reports of the company (and consider exactly who owns the company).
The only way to make things different is for the voice of the end user (happy camper) to overpower those of the direct customer (dealer). I said this in another post recently that ultimately was removed because it got heated with others' discussions, but if you look at numbers (I like numbers and numbers are the modern motivation for production) take the total number of units sold in the RV industry last year, better yet, take the number of units currently registered (i.e., in use out there) - you can get these numbers if you are internet savvy. Then divide them by the membership of this forum and all of the internet camper forums for that matter. You will find that the number of disgruntled owners, whether mild reason or major, is a small percentage. In the world of manufacturing the size of the large production manufacturers, those numbers are acceptable. This is also acceptable to be dealt with on a case-by-case basis versus instituting change. Numbers have power like this. It's the name of the game. I personally don't like it, but I know what the game is because I'm stuck in the game in my line of work.
I really feel that if folks would contact the manufacturer directly by the good old-fashioned letter versus swapping complaints in the campground or on an internet forum and name specific complaints, specific dealers, specific issues, and specific desired resolution that might start putting more tooth into a wave of change. It actually has the potential because the dealer experience is degrading in my observations because people are unhappy with the sales tactics, the strong arming of only service here what was bought here, and the ever decreasing capability of dealership "techs" (used very loosely because go look for a training/certification element for RV service).
I personally have made my peace with knowing what I'm getting into with a camper, and each one I've owned I do the work on (I do so for every vehicle too and most anything that needs any repair that I own). If I were to encounter a major defect, that could potentially be different but I would also pursue resolution differently because my nature is a dogged one.
I'm glad you are otherwise enjoying your camper and this is more of an annoying experience versus one that keeps you from enjoying it like others have faced with their new campers. I'm in the same boat with you because I am on many months since purchase of waiting for warranty replacement parts for our new camper, but I've now taken a different avenue to have my issues resolved and know now for certain that they will be.