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Old 10-25-2013, 09:00 PM   #1
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Encounter Problems

So....it started out with a roof panel about half way back on the forward AC unit pushing up about a half inch on the roof membrane, Mr Vrydags of Coachmen/Forest River advised me to take it to the dealer, show them the problem and have them call him when they diagnosed the problem. Fortunately I reported this to him 2 days before my warranty of 1 year expired. On the roof looking forward the seam ran perpendicular from the left side of the AC unit to the edge of the roof. It was not as bad on the right side. When you pushed down on the rise you could hear a sucking noise indicating a delamination. When I took it to the dealer I showed them the problem and they said they would check it out. I gave them about two weeks to diagnose the problem and call John Vrydags. Well, they did not call him but submitted a WEB form. I had the service manager read their diagnosis to me and it had a lot of items on the list with an estimate of 30 hours labor. They have to remove everything on the roof peel the roof off replace and glue two panels....BUT... apparently the end caps were starting to pull away so they need to replace the mounting mechanisms on them to fix it. Go figure, now I am waiting on the Forest River/Coachmen response.
1nshort,
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Old 10-26-2013, 02:48 PM   #2
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Well that's not good news for you or the rest of us with this model. I note some variation on my roof as well but it isn't sticking up that I can tell. There seem to be lateral low areas running across the roof, side to side, as if the roof panels are not completely abutted against each other. I have a warranty plan, the original warranty has expired; my coach is three years old.

I thought the gaps were for expansion and contraction
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Old 10-29-2013, 07:56 PM   #3
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I've been away for a while, come back on here to see this! Oh GEEZ!!!! Very unhappy to hear this. I really hope you get this sorted out quickly (and painlessly)!

Definitely will add this to the growing "list" of things to check for us as well. Please keep us posted. I go to the dealer next month to have the slides adjusted - I'll definitely have them double check this as well. Lord knows what else we all should be checking...
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Old 10-29-2013, 08:07 PM   #4
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I've been away for a while, come back on here to see this! Oh GEEZ!!!! Very unhappy to hear this. I really hope you get this sorted out quickly (and painlessly)!

Definitely will add this to the growing "list" of things to check for us as well. Please keep us posted. I go to the dealer next month to have the slides adjusted - I'll definitely have them double check this as well. Lord knows what else we all should be checking...
Are you going to post something about your trip?
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Old 10-29-2013, 09:05 PM   #5
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Are you going to post something about your trip?
I should be so lucky!

Just been busy doing some home renovations. (It takes a lot to get me un-focused on all things RV-related!)
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Old 10-31-2013, 03:51 AM   #6
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I've been away for a while, come back on here to see this! Oh GEEZ!!!! Very unhappy to hear this. I really hope you get this sorted out quickly (and painlessly)!

Definitely will add this to the growing "list" of things to check for us as well. Please keep us posted. I go to the dealer next month to have thete slides adjusted - I'll definitely have them double check this as well. Lord knows what else we all should be checking...
Update: John Vydraghs of Coachmen Warranty dept emailed me that he has the dealer web data and is going over it with his techs and will keep me advised. Not sure what that means, it's been a few days now.
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Old 11-08-2013, 06:53 PM   #7
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Update: John Vrydaghs from Forrest River/Coachmen warranty has authorized the repairs. Coachmen does stand behind their product. I have contacted the dealer for a little amplification on the end cap problem. According to the dealer work order the end cap mounting mechanism/devices were failing and have to be replaced. The roof panels at the front, that are glued...failed. It was not due to water damage. They will not know what failed until they remove the panels and that will not happen until the parts on order arrive. All components ont the roof...front to back have to be removed and the roof membrane is removed. They replace the cap mounting mechanisms the front roof panels that failed, then they have to place the roof membrane remount and seal everything that was on the roof, put new roof to Coach interface caps all around and reseal (caulk) all seams etc. In total 30 hours of labor plus parts, If I had to pay it would be $135 per hour but the warranty hourly charge is $95. Very satisfied with Coachmens response. It took longer to approve only because they tried a few trial fixes at the factory to find the best repair technique, then authorized the repair.

I will have to wait until they have done all the repairs for the tech to diagnose what might have caused the failure of A. The end cap and B. The roof panels by the front AC unit. So patience folks, I will get their best guess at what might have caused the failures and share with everyone. I feel that those of you who have had your coaches for a couple years are probably okay. Those of you that have 2013 units may or may not see the problems but it could be they changed how they do some things on the '13 units...just don't know/

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Old 11-08-2013, 10:15 PM   #8
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1n - I had a very good experience with John and Factory service. Too bad you are out east and can't get to the factory for the repairs. I had a situation that a dealer couldn't seem to handle or wanted to handle and ultimately made the matter worse. When I returned to Michigan I took our coach to the factory where they were more than accommodating.

I haven't had much luck with coachmen dealers including our selling dealer in Illinois.
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Old 11-09-2013, 02:16 AM   #9
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1n - I had a very good experience with John and Factory service. Too bad you are out east and can't get to the factory for the repairs. I had a situation that a dealer couldn't seem to handle or wanted to handle and ultimately made the matter worse. When I returned to Michigan I took our coach to the factory where they were more than accommodating.

I haven't had much luck with coachmen dealers including our selling dealer in Illinois.
Actually John had me take it to my dealer for my warranty problems, then he worked with the dealer to get them to the proper fix. The dealership is very slow doing things but perfectly willing to do the work. The first year of ownership it spent 6 months waiting to get repaired, waiting on parts or Coachmen vendor suppliers assistance. This last problem occured, I am sure, over a good amount of time and I discovered and reported it to John 2 days before the end of the 1 year manufacturer warranty. They took about a month to determine the proper fix regimen, then comunicating with the dealer, authorized the fix. I am very pleased as the labor alone would have run me 4 thousand. Now, I did buy a platinum 8 year warranty. Policy is in the coach so I do not know what the coverage would have paid for. It was definately not a maintenance problem so it might have only cost me the deductable of $80.

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Old 11-09-2013, 06:58 AM   #10
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1nshort - Thanks so much for the update.

Could you see any of this from the ground? Or were you up on the roof to see this? I won't let my other half up there, so I have asked the dealer to do a roof inspection and to check all seals, etc., as part of our service appointment next week. While they're up there on the roof, I want them to check for this on mine as well since I also have a 2013...

Thanks!
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