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10-27-2016, 03:21 PM
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#1
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Junior Member
Join Date: Apr 2016
Posts: 13
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Furniture coverings peeling
We can have a 2013 cross country sports coach. All of the covering on the driver and passenger seat sofas and dinette are peeling and flaking. Have contacted forest river to no avail. Is anyone else having this issue.
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10-29-2016, 06:41 PM
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#2
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Junior Member
Join Date: Jan 2014
Location: Bluffton, SC
Posts: 14
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u r not alone. everyone is having those problems. keep after fr they should replace the covers.
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10-29-2016, 07:57 PM
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#3
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Senior Member
Join Date: Dec 2012
Posts: 7,640
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Email this address with your issue:
clopez@forestriverinc.com
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11-27-2016, 06:01 PM
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#4
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Junior Member
Join Date: Jun 2016
Posts: 11
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Have you had any luck with his problem
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11-27-2016, 08:17 PM
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#5
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World Wide Wanderer
Join Date: Feb 2016
Location: Sprung Leak, NC
Posts: 1,732
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Is this the bonded leather interior? If so it is not only an RV problem but a bonded leather problem. I have been seeing it on house hold furniture as well.
Good luck on getting it taken care of.
Aaron
__________________
Aaron & Rhonda
wahoonc & Airangel60
2016 Coachmen Concord 300DS
2015 Fusion Hybrid following along
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11-29-2016, 08:18 PM
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#6
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Senior Member
Join Date: Nov 2013
Posts: 289
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Have the same problem with my 2012 Forrester. Have seen on here somewhere that people who have Class A's are getting some resolution in the matter. Brian Knight at Forest River takes care of them. Brain Meeks handles Class C's and he won't respond to emails.
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01-16-2017, 05:57 PM
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#7
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Junior Member
Join Date: Apr 2016
Posts: 13
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I did get some response. They are willing to send New material (don't know what the quality will be) and pay a pittance toward labor, approx $700. Got estimate for labor $3600. Don't know how f I would be better off trying to replace altogether
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01-17-2017, 08:54 AM
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#8
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Bob & Donna
Join Date: Jun 2016
Location: Central Florida
Posts: 37
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We had the same problem and fortunately it occurred during our warranty period, so we experienced a lot less hassle in getting both seats, sofa, and dinette replaced. It was a manufacturing mistake of using inferior material. FR should stand behind their product. Good luck because I know this has been a big issue for them.
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02-03-2017, 07:19 PM
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#9
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Junior Member
Join Date: Apr 2016
Posts: 13
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They are going to replace covering with "better quality material ". Am trying to get in touch with dealership in Texas that is installing for the allowance they are offering. No call back yet.
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02-13-2017, 08:09 PM
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#10
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Member
Join Date: Feb 2014
Location: Louisiana
Posts: 40
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Furniture coverings peeling
Same thing happened on my Mirada, fortunately only the recliner peeled. Several friends with Tiffins were really hit hard with peeling vinyl. All of the furniture upholstered with that vinyl peeled. A huge mess. Not just the mess, but the inconvenience and time and effort to get the work done.
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02-16-2017, 09:17 PM
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#11
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Junior Member
Join Date: Apr 2016
Posts: 13
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Finally got everything set up. Hopefully it goes as planned. They are going to recover all the furniture
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02-19-2017, 11:04 AM
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#12
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Junior Member
Join Date: Feb 2017
Location: Florida
Posts: 10
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Furniture peelin
I have the Mirada 35 2014 with the same problem. Not happy with poor support from forest river. They should back up this defective product
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03-03-2017, 09:26 PM
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#13
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Junior Member
Join Date: Jun 2013
Posts: 19
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leather pealing
L called coachman and sent them pictures of the leather pealing and they sent me new covers. I recovered the sofa and the two captains chairs my self. The job took me about a day to complete.
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03-24-2017, 12:22 PM
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#14
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Junior Member
Join Date: Apr 2015
Location: Florida
Posts: 25
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Same thing with our Cross Country. Looking to just Replace the it with a better quality furniture. Probably cheaper in the long run.
__________________
Jim & Toni
2013 Sportcoach 405FK
2017 Ram 1500
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04-07-2017, 09:15 PM
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#15
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Junior Member
Join Date: Apr 2016
Posts: 13
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Just wanted to let everyone know, my furniture has been recovered by Coachman at no charge to me. Had to travel from Louisiana to Texas so it did cost me my gas but Imwas going on a cruise out of Galveston anyway and the dealership was 20 minutes from the pier.
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04-07-2017, 09:45 PM
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#16
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Berkshire 390QS
Join Date: Feb 2011
Location: Colorado
Posts: 1,489
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Many rv compines are having the same problem, some companies replace or recover without a question, however FR it all depends with what line of rv you have and who picks up the phone that day if they will help. We have, at our cost had to recover every bit of furniture becuase the Berkshire division would not step up.
__________________
2011: 54 days, 2012: 218 days, 2013: 175 days, 2014: 196 days
2015: 188 days, 2016: 72 days, 2017: 185 days: 2018 182 days
2019: 156 days (2009 Berkshire, 390QS, and toad)
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04-07-2017, 10:46 PM
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#17
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Senior Member
Join Date: May 2014
Location: Wisconsin
Posts: 801
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My Columbus got the same bug. I contacted Williamsburg Furniture directly. Their customer rep response was outrageous, he wanted to sell me new covers. There was no intention to solve the problem except by selling me new covers. These have 34 month of part time use. Why would I buying the same bad stuff?????
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08-11-2017, 03:46 PM
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#18
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Junior Member
Join Date: May 2016
Location: Willow Spring, NC
Posts: 4
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Coachmen RV offers to "help" with vinyl situation
After a long email chain, Forest River stated "because I am not the original owner, they were not able to cover this under the original warranty". However they would like to help. "Coachmen RV would like to provide the materials at a discounted rate."
That discounted rate totaled $840 for the dinette, sofa, drivers chair and passenger chair.
Coachmen can not confirm that would be all the material needed because they do not have a parts catalog showing the components of the seating.
Delivery would take 6 weeks and I would have to pay the shipping.
This is not acceptable to me for an issue that has gone on for several years. They knew the material was garbage but won't stand up like a premier company and acknowledge the failure.
I am not aware of any legal action against this company but I am considering it myself.
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08-11-2017, 04:31 PM
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#19
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Senior Member
Join Date: May 2014
Location: Wisconsin
Posts: 801
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I think all of us who have been affected by this issue must join hands somehow.
__________________
2017 Leprechaun 311 FS
Jeep Patriot and Cherokee as toad.
Enjoying retirement.
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08-12-2017, 05:45 PM
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#20
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Member
Join Date: Jul 2017
Posts: 33
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Just wondering if they've changed materials in 2015 and newer? We've had our RV for a year now and I haven't had that issue yet. Just curious.
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