Reply
 
Thread Tools Display Modes
Old 05-22-2013, 10:31 AM   #1
Junior Member
 
Join Date: May 2013
Posts: 26
How do you get Coachmen support?

I have had an inop dash air system since new. (I did not check it it delivery as it was cold out when we picked it up)

I was working with Ron Levitz through all of the issues and was advised by him to take the coach to Richmond Auto Air for the Dash AC vs Freightliner because the only thing they would warranty is the compressor and condensor.

I know Ron has left Coachmen, I was then working with Nate Hedges. Now I have left several voicemail for John Vridex.

Richmond Air has fixed it, but now Coachmen won't return my calls to handle warranty payment.

I have left messages, emailed.. I am getting no response.

Advice?
Keith M.
__________________

__________________
Maladjusted is offline   Reply With Quote
Old 05-22-2013, 04:11 PM   #2
Moderators' Assistant
 
bikendan's Avatar
 
Join Date: Jan 2007
Location: Camano Island, Washington
Posts: 13,269
Coachmen was not a FR company a few of years ago and has had a owner's website for many years.
you might want to join it and you might get more help there. FR acquired them when the economy took a dump, along with Shasta, Dynamax and Viking.

Coachmen Caravan Club
__________________

__________________
Dan-Retired Firefighter/EMT
Shawn-Musician/Entrepreneur/Wine Expert
and Zoe the Wonder Dog(R.I.P.)
2016 PrimeTime TracerAIR 255, pushing a 2014 Ford F150 4x4 3.5 Ecoboost w/Max Tow Package
Equalizer WDH and Prodigy BC
bikendan is offline   Reply With Quote
Old 05-22-2013, 04:17 PM   #3
Junior Member
 
Join Date: May 2013
Posts: 26
YEA!! John V. called me and they are covering the repair to the Dash A/C!

Way to go Coachmen!

Mal
__________________
Maladjusted is offline   Reply With Quote
Old 05-23-2013, 07:38 AM   #4
Senior Member
 
go6car's Avatar
 
Join Date: Aug 2010
Posts: 213
Glad to hear!
__________________
2013 Coachmen Encounter 36KS
(Forest River adopted cousin! )
2004 Jeep Wrangler
go6car is offline   Reply With Quote
Old 05-23-2013, 12:57 PM   #5
Senior Member
 
Roll's Avatar
 
Join Date: Feb 2013
Posts: 476
Quote:
Originally Posted by Maladjusted View Post
YEA!! John V. called me and they are covering the repair to the Dash A/C!

Way to go Coachmen!

Mal
What was the symptom and what repairs did they make if I can ask?
__________________
Gary, Cindy, Reacher (Maine Coon), and Vivian (in spirit only now).
Retired: July 31st, 2013 and loving it.
__________________________________________
2011 Coachmen Encounter 37 TZ pulling a 2012 Wrangler Unlimited Sahara. Many upgrades, additions, mods, and changes.
Roll is offline   Reply With Quote
Old 05-23-2013, 01:53 PM   #6
Junior Member
 
Join Date: May 2013
Posts: 26
Dash air was inop from delivery. (It was cold on delivery, so I didn't get to really try it out until we got back to VA).

Virginia Auto Air diagnosed no refrigerant at all. He thought it was never filled from the factory.. it was that flat.

Filled with refrigerant and dye... ran it until it not longer functioned, brought it back. Tech discovered the connection that is supplied by Freightliner to the connection by Coachmen was trashed... O ring was destroyed and the fitting was crossthreaded.

Cut the connection out and fitted two new connections, filled and cool again!!

One thing I noticed... it cools sufficiently at low speed or idle, but at highway speed the air coming out gets significantly warmer... I think the valve that supplies the core with hot water is not closing all the way, so when the engine spins up... it is forcing water through the core. I have a set of needlenose vice grip teed up to pinch off one of the hoses to diagnose.

I'll report back,
Mal
__________________
Maladjusted is offline   Reply With Quote
Old 05-28-2013, 07:56 AM   #7
Senior Member
 
Roll's Avatar
 
Join Date: Feb 2013
Posts: 476
Quote:
Originally Posted by Maladjusted View Post
Dash air was inop from delivery. (It was cold on delivery, so I didn't get to really try it out until we got back to VA).

Virginia Auto Air diagnosed no refrigerant at all. He thought it was never filled from the factory.. it was that flat.

Filled with refrigerant and dye... ran it until it not longer functioned, brought it back. Tech discovered the connection that is supplied by Freightliner to the connection by Coachmen was trashed... O ring was destroyed and the fitting was crossthreaded.

Cut the connection out and fitted two new connections, filled and cool again!!

One thing I noticed... it cools sufficiently at low speed or idle, but at highway speed the air coming out gets significantly warmer... I think the valve that supplies the core with hot water is not closing all the way, so when the engine spins up... it is forcing water through the core. I have a set of needlenose vice grip teed up to pinch off one of the hoses to diagnose.

I'll report back,
Mal
I've seen posts recommending adding a finite ball type valve to the heater hose as the factory unit does not close completely just as you pointed out.

Roll
__________________
Gary, Cindy, Reacher (Maine Coon), and Vivian (in spirit only now).
Retired: July 31st, 2013 and loving it.
__________________________________________
2011 Coachmen Encounter 37 TZ pulling a 2012 Wrangler Unlimited Sahara. Many upgrades, additions, mods, and changes.
Roll is offline   Reply With Quote
Old 05-28-2013, 07:30 PM   #8
Junior Member
 
Join Date: May 2013
Posts: 26
Didn't even get a chance to try the needlenose pliers trick... F$&king A/C inop AGAIN!! And... Check engine light on AGAIN!! Same code... Crankcase pressure sensor intermitten signal... This thing makes that little vein on my neck pop out.

Back to Cummins... Then... Back to Virginia auto air.

Mal
__________________
2013 Coachmen SportsCoach 385DS
Maladjusted is offline   Reply With Quote
Old 05-28-2013, 09:45 PM   #9
Member
 
mvpmich's Avatar
 
Join Date: Nov 2012
Location: SE Michigan & Central Florida
Posts: 37
Quote:
Originally Posted by Maladjusted View Post
Didn't even get a chance to try the needlenose pliers trick... F$&king A/C inop AGAIN!! And... Check engine light on AGAIN!! Same code... Crankcase pressure sensor intermitten signal... This thing makes that little vein on my neck pop out.

Back to Cummins... Then... Back to Virginia auto air.

Mal
Needless to say you first trip didn't go well. I'm of to Coachmen tomorrow with a full 8 1/2 x 11 list (20 items) that either didn't get fixed this winter at RVW Lakeland or if they did still aren't right. The worst one is the drivers window. Still love the coach and really getting used to it but wish my dealer was close and other coachmen dealers cared about owners who didn't purchase from them. I've had no problems with Freightliner or Cummins. I've come to realize that the larger the rig, the deeper my pockets have to be.
__________________
mvpmich

2012 Sportscoach Cross Country 385 DS
Freightliner XCR w/ Cummins ISB 6.7L 340 hp
2009 Saturn Vue, Blue Ox Alpha, RVi Brake 2
mvpmich is offline   Reply With Quote
Old 05-29-2013, 05:45 AM   #10
Junior Member
 
Join Date: May 2013
Posts: 26
I'm in the same boat as you Mike, No dealer within 3 hrs.

Oh yea... btw... the Girard Hot water heater is cycling hot / cold again.

Admittedly the park I was at had really weak water pressure, and I was reading some docs on line... I may have had the temp up too high for the available pressure.

When the coach gets home, I'll play around with the temp controller and water pressure.

Good Luck at Coachmen... keep me posted on progress.

Mal
__________________

__________________
2013 Coachmen SportsCoach 385DS
Maladjusted is offline   Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off



» Virginia Campgrounds

Reviews provided by




ForestRiverForums.com is not in any way associated with Forest River, Inc. or its associated RV manufacturing divisions.


Copyright 2002- Social Knowledge, LLC All Rights Reserved.

All times are GMT -5. The time now is 12:50 PM.