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Old 07-13-2016, 06:58 PM   #11
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Thanks. We did do a walkthrough, but I felt it was a bit rushed and overlooked these few small items. I was focusing more on understanding how to operate the various systems. I ended up going to a dealer quite a ways from home because:

1) The local dealer that carried Coachmen/Leprechaun rubbed me the wrong way with their "salesmanship" and wanting to add on pretty hefty delivery and prep fees after you made a deal on price.

2) The other local dealer only had Forest River, and I wasn't quite as impressed with the layout on that model, plus storage was very limited.

Lesson learned I guess. The light is particularly bothersome to me, I'd hate to have to rig something up because I can't find the exact model they used to just replace the lense. The last communication before they started ignoring me altogether wanted me to bring it in, which seems silly for $30 in parts I could do myself in 1/2 hour if I had the parts.
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Old 07-13-2016, 07:01 PM   #12
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Quote:
Originally Posted by Mr Havercamp View Post
Stewbinoh, read the article linked in my post in the link below. It's a fairly accurate assessment of the RV industry and will answer your question quoted above.

http://www.forestriverforums.com/for...-a-113241.html
Ayup sounds like America all over. There used to be several top notch RV manufacturers out there, unfortunately Americans seem to shop price first and everything else is secondary. Ya get what ya pay for...

There is hardly anything in the world that some man cannot make a little worse and sell a little cheaper, and the people who consider price only are this man's lawful prey_John Ruskin

BTW that quote dates from the 1800's!

Aaron
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Old 07-13-2016, 07:16 PM   #13
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If they built them like they was in the 70`s and 80`s I`d buy another one. After this one I`ve worked more on it than I have used it. pretty sad quality isn`t there anymore.
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Old 07-29-2016, 11:48 AM   #14
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Follow Up: Package from Forest River

I guess being the squeaky wheel eventually pays off

I got a care package from Forest River today with 2 large and 2 small LED lamps, 6 drawer catch assemblies and a complete bunk safety net assembly with hardware.

Thank-you Forest River!
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Old 08-02-2016, 03:14 PM   #15
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So, who is this Dealer?? Where are they??
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Old 08-02-2016, 03:18 PM   #16
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Our story about Dealers and their lack of care after the sale seems to be the pulse of the industry. We bought our Coachmen Freelander 21RS last summer and really have enjoyed it. It's such a perfect size for two people, and with the rear slide it really opens up making it very livable.
We haven't had any major issues, but if we had we'd probably be out of luck. The local Coachmen dealer here in Colorado Springs (Intermountain Coach) was not even in the same galaxy when it came to price. We saved $14,000 by buying at General RV in Draper, UT. I asked Ron at Intermountain Coach if he would consider coming down on his price as I really wanted to buy it locally. His reply was, "enjoy your new MH, but if you need warranty work you won't be a priority". So besides costing himself the sale of a new Motorhome, he also eliminated himself from after purchase items, such as a Base Plate and Tow Bar, Front and Rear Anti-Sway Bars and a Steering Stabilizer. And when we're ready to upgrade to a bigger Class A when we retire, we sure won't consider 'ol Ron (he's really dumb, isn't he?).
One thing about this that you need to know, I wrote to Coachmen about his attitude towards a prospective buyer, and got no reply at all. So, Coachmen doesn't care how their Dealers treat buyers, so I really don't expect them to treat me any differently if I were to have a serious problem (also really dumb because I doubt our next MH will be a Coachmen).
And General RV in Draper, UT isn't much better. Yes, we got a great price, but their service after the sale stinks! After we picked up the MH I had a few basic questions to ask, and it took almost two weeks to get simple answers from them. They kept pushing me off from one person to another. It was like this was the first Motorhome they had ever sold, and no one there had a clue. It was plainly obvious that once you drive off their lot, they don't care about you either.
So best of luck to you. Your greatest challenge will be finding a Manufacturer and Dealer who's really interested in you and your future business. Even though we like our 21RS, I couldn't recommend Coachmen to anyone.
-Mark in Colorado Springs
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Old 08-02-2016, 03:38 PM   #17
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After my experience with Camper's Inn Philly I'd say that these stealers... sorry typo... dealers have no interest in making sure they have a satisfied customer. I believe that they know the majority of people buy an RV and park it in their driveway after a year or two and never buy another one. So why spend money for a repeat sale that will never materialize. I was lucky in that I bought two good units so didn't really need to worry about anything until I bought my current XLR which was ordered with an incorrect microwave and a few minor warranty items. To be honest, they could've paid for everything but the mic out of pocket and made more money as we've spent about $600 outfitting this unit just the way we want it. We would've bought from them, but instead have used Amazon and Camping World.

This policy of customer disservice is going to eventually put the industry into a world of hurt as I think you'll get more internet shoppers going to factory direct manufacturers because there is zero advantage to using a local dealer. At least my last unit which I bought out of the area came from a dealer who promised me parts under warranty if I was willing to install them myself. Campers Inn refused and had my unit for weeks at a time, lying about parts being ordered, shipped and delivered.

If a non RVer asked me about getting a unit I would tell them only do it if you are a capable DIYer. Plan on being able to fix your own plumbing, electrical, woodwork, and appliances. Be comfortable in using the Internet to locate parts and supplies. Be ready to bite the bullet and pay out of pocket vs. the warranty for all but the most expensive items unless you want to have your unit sitting without use at the dealer.

If you get better than that, you're in the minority. It happens. But even the glowing reviews I've read on this forum and the net in general frequently have corresponding reviews and comments that contradict. There's just not a consistent good experience very often from what I've found.
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Old 08-02-2016, 07:09 PM   #18
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Originally Posted by sparky60 View Post
So, who is this Dealer?? Where are they??
I got an email from Forest River just today. The parts came direct from them, via the "Contact Us" I filled out on their web page. I'm still waiting to see if the dealer ever comes through. I don't want to bad-mouth them just yet. i did get what I felt was a good price, and of course they talked up their service capabilities, but I'm beginning to wonder.
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Old 08-20-2016, 04:38 PM   #19
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To the original poster...email Ron Ross at Forest River, he is the factory manager for Coachmen...you won't be disappointed. rross@forestriverinc.com He has been VERY helpful to me over the past year...
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Old 08-20-2016, 04:48 PM   #20
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Newbe ,just took delivery of our F/R 2400W MBS and half way home and no AC in cab ,started gen and ran house ac the rest of the way.Took it to local MB dealer and ac compressor is locked up .New unit on order should be here in five days.
Question, the slide end nearest the drivers door is not flush with side of unit is this right? thanks and happy to be aboard!
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