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Old 07-13-2016, 07:41 AM   #1
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New Owner - Support after sale?

Hi All,

Glad to join this little community, lots of good info. I'm new to the RV world. Have had a houseboat, and smaller craft, and of course many cars, a tractor...

Bought a 2016 Leprechaun QB220. Did a lot of looking and like I've seen people mention, the various options don't really differentiate a whole lot.
I like the Coachmen/Leprechaun huge basement, and the Leprechaun was decked out a bit more, and I feel like a got a reasonable deal. We camped out in Hocking Hills in Ohio on the way back from picking it up in Cincinnati.

No major problems that I've found, all the subsystems seem to be working fine, but a few minor things here and there. I'm pretty handy and could easily take care of these myself (missing lense on an overhead LED light, broken catch on a drawer probably not aligned correctly, missing plastic cover on the bunk safety net seat belt latch), if I had the parts. 12V outlets on the dash didn't work, but I fixed that, some neglected to plug the connectors in, they were just dangling under the dash.

My salesperson at the dealer wanted pictures, which I provided, but we're going on 3 weeks now I can't get a straight answer whether I'll ever get parts, and my last email didn't even get a response. I did also fill out a form on Forest River's site the day before yesterday.

Is this the status quo for the RV industry? I have a newer boat and they actually sent someone out to my lake to replace the defective stereo, no charge.

I don't consider this a minor purchase, and I'm a little disappointed that such minor things can't just be taken care of.

Thanks,
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Old 07-13-2016, 08:04 AM   #2
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Originally Posted by stewbinoh View Post
Is this the status quo for the RV industry? ,
Usually.

Unlike the auto industry where the manufacturers have clout over their dealerships, in the RV industry you are pretty much at the mercy of the dealership you purchased the RV from, unless of course, you can find another dealer to do warranty work on your new RV. The Dealership's themselves are independents who purchase the RV's they sell from the manufacturer at a wholesale price and then in turn sell them to you at a retail price.

You should be able to locate a Coachman customer service number. Talk to a Coachman rep, explain your situation, and seek their help in resolving these issues. You will find that the factory customer services reps will usually go out of their way to get your issues resolved.

Best of luck and welcome to the world of RV dealership woes.
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Old 07-13-2016, 08:47 AM   #3
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Build quality... Yup. Service after the sale? About average.

Unfortunately the dealer plays a huge part in the warranty process. Some are much better at it than others.

Typically what happens is:
  • Owner brings something in for warranty repair
  • Dealer looks at it, hopefully writes it up promptly
  • Warranty request goes to FR
  • May be denied because it was written up properly or?
  • Warranty request resubmitted
  • Warranty approved
  • Parts ordered
  • Parts shipped (hopefully the correct parts)
  • Dealer receives parts and schedules repair
  • Repeat Ad Nauseum

It can take anywhere from a week to three weeks for each step to occur. If they uncover additional warranty items while repairing the initial problem you get to start the whole process over again.

I fix small stuff and deal with the big stuff when it comes along.

Coachmen sent me some small parts when I contacted them, no problems.

All of the items you listed should have been taken care of prior to leaving the dealer the first time.

One reason many of us advocate doing a thorough walk through prior to signing on the dotted line. The dealer is "SUPPOSED" to do a PDI (pre-delivery inspection) unfortunately most don't appear to do a proper one and leave it up to the consumer to find things and report back to them. I honestly believe that they get away with it most of the time.

Unfortunately what you are experiencing appears to be the norm in the RV industry.

Aaron
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Old 07-13-2016, 08:55 AM   #4
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After the sale

Quote:
Originally Posted by stewbinoh View Post
Hi All,

Glad to join this little community, lots of good info. I'm new to the RV world. Have had a houseboat, and smaller craft, and of course many cars, a tractor...

Bought a 2016 Leprechaun QB220. Did a lot of looking and like I've seen people mention, the various options don't really differentiate a whole lot.
I like the Coachmen/Leprechaun huge basement, and the Leprechaun was decked out a bit more, and I feel like a got a reasonable deal. We camped out in Hocking Hills in Ohio on the way back from picking it up in Cincinnati.

No major problems that I've found, all the subsystems seem to be working fine, but a few minor things here and there. I'm pretty handy and could easily take care of these myself (missing lense on an overhead LED light, broken catch on a drawer probably not aligned correctly, missing plastic cover on the bunk safety net seat belt latch), if I had the parts. 12V outlets on the dash didn't work, but I fixed that, some neglected to plug the connectors in, they were just dangling under the dash.

My salesperson at the dealer wanted pictures, which I provided, but we're going on 3 weeks now I can't get a straight answer whether I'll ever get parts, and my last email didn't even get a response. I did also fill out a form on Forest River's site the day before yesterday.

Is this the status quo for the RV industry? I have a newer boat and they actually sent someone out to my lake to replace the defective stereo, no charge.

I don't consider this a minor purchase, and I'm a little disappointed that such minor things can't just be taken care of.

Thanks,
We too went through the lack of dealership support. Purchased a new Cedar Creek from Camping World in Oxford Alabama. Items that were noted on the walk through were not repaired months later. Called and checked with the Warrantee folks at the factory and found nothing had been ordered. I asked to take the rig to another repair facility and the Factory gave its OK. The Amish RV Repair in Topeka Indiana made the repairs and is a fantastic shop. The folks at Cedar Creek stand behind their product. Even though we had a bad local dealership Forest River/Cedar Creek took care of all issues. the take away here is give the factory folks a direct call.
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Old 07-13-2016, 01:53 PM   #5
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Old 07-13-2016, 02:21 PM   #6
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I don't have much use for dealerships after the sale, especially the bigger dealers. And seems like that is all that is left now. They will eventually get the warranty work done but you are out 2 - 3 months of camping time.

I was lucky to find a local guy who used to manage Camping World Service. He started his own service and can do warranty work, manufacturer or extended. Affordable RV Care is the name. I'm not sure if it's a franchise or not. There are several across the states but I don't know if they are connected.

Look for a place like that and it will save you loads of frustration trying to work with a big dealer.
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Old 07-13-2016, 03:22 PM   #7
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Support after sale

My dealership was useless, but I did find that if I sent information directly to Forest River I could get a quick response. My issue was with the installed entertainment system and they responded quickly with a replacement unit. Like you I have fixed a lot of little things myself but some issues like the entertainment system I wasn't willing to replace without the factory providing the new unit. The Forum has been great at providing tips on getting things done. My problems are minimal because I have a little Roo with limited mechanical items so I can afford to ignore the dealership. Not sure what I'd do if I had a motorhome or big 5er. Some report they have found independents that would work on their units for the factory rates. Happy Trails
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Old 07-13-2016, 03:34 PM   #8
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Originally Posted by stewbinoh View Post

Is this the status quo for the RV industry?
Stewbinoh, read the article linked in my post in the link below. It's a fairly accurate assessment of the RV industry and will answer your question quoted above.

http://www.forestriverforums.com/for...-a-113241.html
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Old 07-13-2016, 04:45 PM   #9
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I guess I'm on the opposite end of the spectrum. My dealer answers my calls, has an answer for me usually while I wait, or calls me back, within minutes usually. Sends parts along with a return label to send back broken parts. Have not had to take unit in for any type of service, but knowing that I drive close to 5hrs to get there, I'm confident they would set an appointment and be ready for me when I arrived.


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Old 07-13-2016, 05:27 PM   #10
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Always good to hear some positive feedback aquaman.
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