Originally Posted by oscardem
Also when I get back I will need additional work. My dealer is 95 miles from my home, but there is a Forest River dealer in my town <5 miles. Am I going to be able to use my closer dealer?
Thanks to any and all for any assistance.
Congrats on the purchase and welcome to the forum. I think you will find there are a lot of knowledgeable and friendly people here to help.
The theory is that any FR dealer with the expertise should be willing and able to do warranty work for you. In practice I believe that only the originating dealer will work diligently on your behalf to see you are satisfied. I am sure there are exceptions and maybe your local dealer will see an opportunity down the road for a sale when you decide to upgrade, (regardless of equipment, everyone thinks about upgrading at some point).
This isn't helpful now I know. Down the road however your best bet is to drop in regularly at the local dealer, look at new rigs with a lustful eye, get to know the service manager, and if you can, some of the techs. Work on a relationship, (it is work and will pay benefits) so when you have a problem you are a friendly face who needs their assistance and you are a potential repeat customer as well.
Something else you can do is whenever you are in for warranty work, find a reason to have something done you will have to pay for. Service, an upgrade or improvement, something for which they can make a buck.
If the local guys are less then competent, bite the bullet and drive the 95 miles when you need work.
My selling dealer is 70 miles from home. They are outstanding and take very good care of me. I know almost every tech and the managers by first name and they know my name. I tried going to a local dealer for standard chassis work (a Ford dealer no less) and every time they touched something they broke something else. A nightmare. They denied it was their fault by the way. Now I drive the 70 miles each way to see my friends and they put other work aside to take care of me. The relationship took time and effort but it works.
Sorry for the ramble...