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Old 05-31-2013, 10:56 PM   #31
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hi Bob: I'll be interested to hear what happens with the resolution of these items. Although I am not yet an rv'er, there does seem to be a serious issue with quality control in the rv world. Aviator is a premium product at the price point they're charging and stuff like this is simply unacceptable. Tell me, apart from the issues you've enumerated, did you enjoy the maiden voyage?
Michael
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Old 05-31-2013, 11:35 PM   #32
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Hi Michael,

I know you addressed this to Bob, but I thought I would chime in on your question. I bought my Aviator WF from the same dealership. So far I have had about 12-15 repair items. Some minor and some, somewhat major and one really major, yet to be repaired. I can tell you that everything has been repaired by the dealership to my satisfaction and in a timely fashion.

As to the quality control issues, yes your are correct. Obviously the RV industry doesn't manufacture to the same standards as other industries. I am in the manufacturing business and we abide by ISO and SAE standards for manufacturing. Im not quit sure why the RV companies don't abide by the same standards for manufacturing as the automobile industry but the RV industry seem to march to their own drum. However, following some sort of standards would cause costs and prices to rise. They do have to follow DOT standards but not sure about construction standards.

It was rather funny, when I pick up my unit, the dealer told me to have a pen and paper handy to right down anything wrong or not working. I guess they saw the look on my face and repeated, "You will have a list of repair items, its the RV business." They were right but overall, compared to some other horror stories I have heard about other brands, the Aviator seems to be pretty well constructed.

Thx,
Paul
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Old 06-01-2013, 11:09 AM   #33
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Quote:
Originally Posted by ToyBoy View Post
Hi Michael,

I know you addressed this to Bob, but I thought I would chime in on your question. I bought my Aviator WF from the same dealership. So far I have had about 12-15 repair items. Some minor and some, somewhat major and one really major, yet to be repaired. I can tell you that everything has been repaired by the dealership to my satisfaction and in a timely fashion.

As to the quality control issues, yes your are correct. Obviously the RV industry doesn't manufacture to the same standards as other industries. I am in the manufacturing business and we abide by ISO and SAE standards for manufacturing. Im not quit sure why the RV companies don't abide by the same standards for manufacturing as the automobile industry but the RV industry seem to march to their own drum. However, following some sort of standards would cause costs and prices to rise. They do have to follow DOT standards but not sure about construction standards.

It was rather funny, when I pick up my unit, the dealer told me to have a pen and paper handy to right down anything wrong or not working. I guess they saw the look on my face and repeated, "You will have a list of repair items, its the RV business." They were right but overall, compared to some other horror stories I have heard about other brands, the Aviator seems to be pretty well constructed.

Thx,
Paul
So you bought the other WF that is over at Giant for paint repairs? What else have you noticed? and lastly do your LED lights flash when you turn on the bathroom fan.
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Old 06-01-2013, 06:22 PM   #34
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Hey Bob,

Yep thats my unit. I think I saw yours in the service bay today when I was picking mine up. Other than the paint, I have had a few adjustment issues but they did replace the water pump because the check valve was stuck the first time I attached it to a hose at my home. The other problem has been the subwoofer in the surround sound doesnt work and they cant figure it out but it will get replaced at the factory in a couple of weeks. Also the factory did not connect the TV to the surround sound so you could play the TV through the surround sound system. GRW installed an optical cable and fixed the TV connection problem. I have not had any electrical problems to speak of (no flashing LEDs like yours) and no leaks. I have washed it several times to check for leaks, the unit seams real tight. I can run everything at one time, all TVs, lights, fridge and the front A/C, not the rear A/C on a 15 amp 115v plug-in.

just a little while ago I turned on the slide lights and the bathroom lights and then turned on the bath fan and no flashing occurred. You probably have a bad ground. Do you lights flash on battery power or shore power?

Paul
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Old 06-01-2013, 08:37 PM   #35
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to be correct mine flash when they are in the off position and I turn on the fan, the ones in the bathroom and slide room flash than go out. glad you mentioned the tv as my tv nor radio is connected to the surround sound, I thought i just had not figured it out yet. and have not tried the lights when not hooked up to shore power.
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Old 06-02-2013, 07:55 AM   #36
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Hi Bob,

I just went out and tried it like you state. My bath and slide lights flash for just a second also. Never noticed that before, interesting! They all must be on the same circuit.

Also make sure your subwoofer is working. Mine never has.

I am dragging mine to Knoxville tomorrow to meet a driver from the factory who will take it back to the factory for a complete repaint. They will need it about 6 weeks. I did pick up my Sony tablet and router yesterday, but have not opened the box.

Paul
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Old 06-02-2013, 08:39 AM   #37
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sorry about the repaint, hope you are happy, Topeka Graphics really does not do a fantastic job, this is my 4th forest river product in 4 years with full body paint and none of them look any better than what I saw on yours. Why did they not pick it up at your house? they came to me for my motorhome when Giant said they had had enough of it and could do no more. As far as sub woofer make sure it is turned on with the blueray menu, mine were all turned off, guess Giant does not prep, that.
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Old 06-02-2013, 11:20 AM   #38
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Yes, so far we're very happy with it. They told me that they have a new custom paint shop painting these units now and thats where mine is going. We'll see what happens! As to the return, they didn't have another truck coming this way until week after next and I didn't want to wait so I offered to take it up to the Knoxville dealer and drop it off as they will have a truck there on Tuesday. Plus I have business up there this week so it worked out. Plus I wanted to see how everything travels on a long trip, maybe something else I need to put on the repair list!

As to the subwoofer, where is the blue ray menu? I have been on the surround sound menu and have everything turned on but the sub still does not work.
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Old 06-02-2013, 12:56 PM   #39
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dont have my trailer here as it is in for warranty work, but if you pull out the soy blue ray book it will show you how to do it, the tv acts like a display and shows all the speakers in an animated room, you go to each speaker and adjust the output. hope that makes sense, as far as paint, I checked mine over fairly close and other than the usual orange peel on the dark colors it seems to be on par with most, what did you find wrong with yours? I looked at all the tape they had on yours last week and did not find any glaring paint flaws, there were some flaws but did not seem that bad to my 60 year old eyes. But than again this is my 4th painted FR product, maybe i just don't expect that much based on previous experience.
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Old 06-02-2013, 01:45 PM   #40
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The paint has peeled in two areas mostly. One spot is directly under the windshield (about the size of a 50 cent piece) and the other is on the rain gutter over the awning, peeled about a 12 inch strip. Both happened when I was using a garden hose and washing it. The other areas are overspray and where they tried to buff off the overspray and burnt the paint. Some of the areas are where they have spotted in some paint and cleared it but left a sharp tape line instead of feathering the clear and when you wax it the wax sticks to it.

The guys at GRW saw it before I said anything and said they weren't fixing it, its going back to the factory for paint. Said its the most expensive travel trailer they have ever sold and the paint should be perfect and the factory guy agreed with them and as they say, that was that. I cannot complain with the effort GRW and FR has put in to make the unit right. So far I have to say its been a good experience even with the problems.

Had this been 20 years ago, someone would have been eating this trailer already with my attorneys, but I guess with age I'm more willing to give everyone a chance to make things right. Its much easier than getting nasty, so lets see what they can do. Brian (FR) seems like a really nice honest guy and for some reason I seem to believe in what he says and the guys at GRW couldn't be better.

As much as we have enjoyed owning the unit so far, I hope this doesn't ruin our first RV purchase!
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