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Old 12-04-2013, 03:32 PM   #11
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maybe she is getting up to speed in her new position. or, maybe she just prefers using facebook instead. my young adult kids dont use email. either post it on facebook or send a link to their phones. kids....
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Old 12-04-2013, 04:13 PM   #12
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Come on, thats no excuse to not respond to a customer after three weeks. Facebook, yeah right.
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Old 12-04-2013, 04:50 PM   #13
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Why not give her a call??
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Old 12-04-2013, 06:51 PM   #14
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Quote:
Originally Posted by KyDan View Post
Why not give her a call??
yes well that is an option but I was using the method of contact that i had used with success when Brian was handling things. As far as her getting up to speed, I do hope she has other duties than warranty and parts for the aviator, I mean there are less than 25 of them on the road and 45 or so still on lots.
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Old 12-05-2013, 12:43 PM   #15
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have been in communication with Susan as of yesterday and all seems to be well, parts will be available and service will continue as we have become used to with Brian
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Old 12-05-2013, 06:49 PM   #16
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That is very good news.
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Old 12-06-2013, 04:55 PM   #17
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yes, she did not give any reason why the 10 day delay but she is going to send me the item I need free of charge.
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Old 12-08-2013, 05:54 PM   #18
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We have owned an Aviator Wright Flyer since early June, and have been very pleased with FR's customer service. This includes both Brian and now Susan.

We have had three issues, and each has been dealt with quickly and fairly. Leaky fresh tank replaced. Defective oven was replaced. Failed converter was replaced.

I don't view these issues as major flaws, rather they are no different than a punch list on a new home. We are currently living in this trailer in bitterly cold weather and it is performing admirably. We can't wait to take it to Florida in February after Tammy's retirement.

Brian is fantastic and Susan is working to get up to speed with this unique trailer. I am only sorry that FR has stopped production. I would have loved to see a Spirit-of-St Louis floor plan Aviator.

Oh well, we will continue to enjoy our Aviator.
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