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11-25-2013, 02:45 PM
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#1
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Senior Member
Join Date: Jul 2010
Posts: 467
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Susan is not Brian
If you need parts good luck getting a response, emailed 2 times in 10 days and have received nothing in reply. Hope dealers have better luck
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11-25-2013, 03:58 PM
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#2
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Senior Member
Join Date: Jun 2010
Location: Ontario
Posts: 719
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Can you explain ? Did someone named Brian working at a place quit and got replaced by Susan , and Susan is not, in your opinion, as good as Brian ?
I am just puzzled 
__________________
2009 Ford F-150 XLT/XTR 5.4l, CrewCab. long bed 
2011 Surveyor SV-291
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11-25-2013, 04:21 PM
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#3
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Senior Member
Join Date: Jul 2010
Posts: 467
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if you needed any advice or parts for your Aviator you would understand. Brian has moved on and Susan is now taking his place but responses for a parts request from Susan apparently have fallen on deaf ears, even if Brian was busy he would at least acknowledge your email, not the case now.
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11-25-2013, 05:51 PM
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#4
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Member
Join Date: Jan 2012
Posts: 31
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Brian went above and beyond. I am sorry to hear that things are changing.
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11-25-2013, 06:16 PM
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#5
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Senior Member
Join Date: Jul 2010
Posts: 467
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makes me wonder about Aviator specific parts in the future. Brian would always answer my emails in 1 to 2 days and parts were usually overnite.
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11-26-2013, 11:42 AM
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#6
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Junior Member
Join Date: Nov 2013
Posts: 3
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I left a message for her about a week ago. Never heard from her! She must be very busy, you think?
Jim O
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11-26-2013, 12:06 PM
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#7
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Senior Member
Join Date: Jul 2010
Posts: 467
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yes she has to tend to at least 20 Aviators that have been sold across the country. Pretty sure any Aviator specific parts needed will make the units adornments of RV dealers everywhere.
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12-03-2013, 07:30 PM
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#8
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Senior Member
Join Date: Jul 2010
Posts: 467
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well 3 weeks no response to 3 emails, I hope everyone has better luck with parts when the warranty is gone. At this time its feeling like buying the Aviator was a big mistake, especially now that Brian has moved on.
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12-03-2013, 07:35 PM
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#9
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Senior Member
Join Date: Jun 2010
Location: Ontario
Posts: 719
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That is just wrong ... When a company depends on a single person and and he/she moves on and things fall apart 
__________________
2009 Ford F-150 XLT/XTR 5.4l, CrewCab. long bed
2011 Surveyor SV-291
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12-04-2013, 02:20 PM
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#10
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Senior Member
Join Date: Jul 2010
Posts: 467
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Wow, one post on the Aviator facebook page and I get 2 emails in 1 day from Susan
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12-04-2013, 03:32 PM
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#11
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phat phrog stunt crew
Join Date: Jul 2012
Location: bethalto il
Posts: 1,422
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maybe she is getting up to speed in her new position. or, maybe she just prefers using facebook instead. my young adult kids dont use email. either post it on facebook or send a link to their phones. kids....
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12-04-2013, 04:13 PM
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#12
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Senior Member
Join Date: Jul 2012
Posts: 342
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Come on, thats no excuse to not respond to a customer after three weeks. Facebook, yeah right.
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12-04-2013, 04:50 PM
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#13
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Site Team
Join Date: Mar 2008
Location: Louisville, KY
Posts: 10,525
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Why not give her a call??
__________________
Peace!
Dan & Rita D
2017 Nissan Titan 5.6L King cab 4wd
2016 Evergreen Everlite 242RBS
29' empty nest model. Blue Ox WD hitch
(1 queen bed, large main cabin and huge bathroom)
Camping days 2010-53, 2011-47, 2012-41, 2013-41, 2014-31, 2015-40, 2016-44, 2017-63, 2018-75, 2019-32, 2020-41, 2021-49, 2022-43, 2023-66
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12-04-2013, 06:51 PM
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#14
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Senior Member
Join Date: Jul 2010
Posts: 467
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Quote:
Originally Posted by KyDan
Why not give her a call??
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yes well that is an option but I was using the method of contact that i had used with success when Brian was handling things. As far as her getting up to speed, I do hope she has other duties than warranty and parts for the aviator, I mean there are less than 25 of them on the road and 45 or so still on lots.
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12-05-2013, 12:43 PM
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#15
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Senior Member
Join Date: Jul 2010
Posts: 467
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have been in communication with Susan as of yesterday and all seems to be well, parts will be available and service will continue as we have become used to with Brian
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12-05-2013, 06:49 PM
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#16
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Member
Join Date: Jan 2012
Posts: 31
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That is very good news.
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12-06-2013, 04:55 PM
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#17
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Senior Member
Join Date: Jul 2010
Posts: 467
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yes, she did not give any reason why the 10 day delay but she is going to send me the item I need free of charge.
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12-08-2013, 05:54 PM
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#18
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Junior Member
Join Date: Oct 2012
Posts: 20
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We have owned an Aviator Wright Flyer since early June, and have been very pleased with FR's customer service. This includes both Brian and now Susan.
We have had three issues, and each has been dealt with quickly and fairly. Leaky fresh tank replaced. Defective oven was replaced. Failed converter was replaced.
I don't view these issues as major flaws, rather they are no different than a punch list on a new home. We are currently living in this trailer in bitterly cold weather and it is performing admirably. We can't wait to take it to Florida in February after Tammy's retirement.
Brian is fantastic and Susan is working to get up to speed with this unique trailer. I am only sorry that FR has stopped production. I would have loved to see a Spirit-of-St Louis floor plan Aviator.
Oh well, we will continue to enjoy our Aviator.
__________________
2013 Aviator Wright Flyer
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