OK so here's an update.. I've been trying to get the heater to blow warm air, and the selector switch that directs the flow from defroster to floor etc to work. I turned on the headlights and to my surprise, the heater began to work and I could direct the flow from defroster to floor etc.! When I turned the headlights off it reverted back to previous condition. Turning the headlights back on and I regained control !! This is my first Forest River.. hopefully this is not an indication of their quality control !!