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Old 07-21-2016, 04:16 PM   #1
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A Cry for help!

2016 Fr3 30DS
10K miles
15 months old

I am presently 3500 miles away from home in BC, Canada. On this trip I have had to make numerous visits to RV "repair centers" to have multiple problems fixed. The current one seems to be unsolvable at the local level.

The sofa slide will NOT go out. I had a technician from a local company look at it and it seems to be the motor that drives the cables. Luckily, I was able to bring the slide in.

I need some advice on how to get it fixed. I have called Forest River and have left multiple messages about the situation and hoped they could lead me in the right direction. There are apparently no Forest River dealers in this part of Canada, from my research, so I was hoping they could tell me the nearest one. I am even willing to drive to the Forest River Factory to get it fixed and will of course pay for it.

So, if you've experienced something similar, please let me know your solution. My wife and 10 year old granddaughter are bummed out about how this is messing up our trip of a lifetime. We had to cancel last year because during the 1 year warranty, the unit was in for repairs over 5 months.

Thanks in advance,

Bill
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Old 07-21-2016, 04:27 PM   #2
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Fraserway RV Centre
747 Cliveden Place
Delta, BC V3M 6C7
604-850-1976

RV For Sale Canada - Dealers, Dealerships Parts & Accessories


Fraserway RV Centre
30440 S. Fraserway
Abbotsford, BC V2T 6L4
604-850-1976

NATIONAL TOLL FREE: 1-877-747-7947


Hope this helps
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Old 07-21-2016, 04:44 PM   #3
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I thanked Fonzie, but I would prefer a location on my way back East because of time constraints. I am presently in Williams Lake heading to Stuie and then back home. Have to get the grandkid back in time for school.

Bill
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Old 07-22-2016, 12:48 AM   #4
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You are not clear as to the problem.
Does the motor spin and gears grind? Or no motor at all? If it's only the motor you can operate the slide from back of motor with flexible cable that came with rv and a cordless drill.
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Old 07-22-2016, 12:54 AM   #5
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If it's the more common broken teeth on gears you might be able to push it in and out while operating the motor. Did you check fuses and circuit breakers. Also I think key has to be in off position.
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Old 07-22-2016, 12:55 AM   #6
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Does bedroom slide work?
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Old 07-22-2016, 12:59 AM   #7
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The accuslide post 2 posts prior has link to manual. Also other rv brands use accuslide so their shop should be able to fix. You can also order the gear motor combo from eBay and have it shipped to where you are going to be in 2 days.
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Old 07-22-2016, 01:20 AM   #8
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VII. Warranty BAL Accu-Slide™ System

VII. LIMITED WARRANTY

Norco Industries two year limited warranty of the ACCU-SLIDE

Expandable Room System commences upon delivery of unit to end

user. The limited warranty includes all components, metal brackets,

pulleys, cables and end connectors, aluminum extrusions, gear motor,

and chain from manufacturing defects and workmanship.

The system is not warranted against water passage, customer

abuse or improper installation. It is the responsibility of the final stage

manufacturer to ensure the ACCU-SLIDE system is properly installed,

adjusted, and sealed to prevent water passage in both the opened and

closed positions of the room.

38 Printed in the U.S.A. Installation Manual
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Old 07-22-2016, 01:28 AM   #9
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Canadian Dealers

ALBERTA

Trailblazer RV Centre
2302 Sparrow Drive
Nisku, Alberta T9E 8A2
Phone: 780-955-0300
Fax: 780-955-0211
www.trailblazerrv.com
parts@trailblazerrv.com

Centerline RV
4015 Mayor Magrath Dr. S
Lethbridge, AB T1K 6Y7
Phone: 403-320-6665
Toll Free: 877-651-6635
Fax: 403-320-6628
www.centerlineauto.com
brad@centerlineauto.com

Woody's RV World - Calagary
11700 - 29th Street SE
(Deerfoot Trail / Douglasdale)
Calgary, AB T2Z 3W9
Phone: 403-258-2727
Fax: 403-279-7444
www.woodysrv.com
info@woodysrv.com

Woody's RV World - Red Deer
1702 - 49th Ave (QE 2 South)
Red Deer, AB
Phone: 403-346-1130
Fax: 403-341-4380
www.woodysrv.com
info@woodysrv.com

Woody's RV World - Edmonton
14510 Mark Messier Trail NW
(St. Albert Trail)
Edmonton, AB
Phone: 780-455-3380
Fax: 780-455-3037
www.woodysrv.com
info@woodysrv.com

Woody's RV World - Grand Prairie
14320 - 100 Street
Grande Prairie, AB T8V 7C7
Phone: 780-532-1933
Fax: 780-532-9469
www.woodysrv.com
brad@centerlineauto.com


BRITISH COLUMBIA

The RV Warehouse
26875 Fraser Hwy
Aldergrove, BC V4W 3E4
Phone: 604-856-5722
Toll Free: 800-663-6032
Fax: 604-856-5855
www.kustomkoachrv.com
dana@kustomkoachrv.com


ONTARIO

The RV Warehouse
65 Reive Blvd (Hwy 400 & 89)
Cookstown, ON L0L 1L0
Phone: 705-458-4774
Toll Free: 877-421-4600
Fax: 705-458-1023
www.thervwarehouseinc.com
info@thervwarehouseinc.com


SASKATCHEWAN

Frank Dunn RV Sales
205 South Industrial Drive
Prince Albert, SK S6V 7L7
Phone: 306-764-6451
Toll Free: 800-663-6666
Fax: 306-764-1588
www.frankdunnrvsales.com

Lardners Trailer Sales
3630 Idylwyld Drive North
Saskatoon, SK S7L 6G3
Phone: 306-374-3738
Toll Free: 800-463-4447
Fax: 306-955-6507
www.lardners.com
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Old 07-22-2016, 04:57 AM   #10
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List above is from Norco Accuslide
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Old 07-22-2016, 08:46 AM   #11
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FR FR3 Contacts in Elkhart:


Warranty:

Kathy Wing (West Coast, BC, AB, SK)
kwing@forestriverinc.com
(574) 206-7617

Backup:
Greg Wagner (East Coast, ON, QC, NB)
gwagner@forestriverinc.com
(574) 206-7622

Hope this helps
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Old 07-22-2016, 09:06 AM   #12
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Quote:
Originally Posted by StephanFR3 View Post
You are not clear as to the problem.
Does the motor spin and gears grind? Or no motor at all? If it's only the motor you can operate the slide from back of motor with flexible cable that came with rv and a cordless drill.
It's definitely the motor gear. The tech confirmed that. There is no cable that I'm aware of.
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Old 07-22-2016, 09:08 AM   #13
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Quote:
Originally Posted by StephanFR3 View Post
If it's the more common broken teeth on gears you might be able to push it in and out while operating the motor. Did you check fuses and circuit breakers. Also I think key has to be in off position.
Tech and I tried pushing out while grinding gears. No luck. It's not a fuse issue. The motor grinds.
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Old 07-22-2016, 09:10 AM   #14
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Quote:
Originally Posted by BamaBob View Post
FR FR3 Contacts in Elkhart:


Warranty:

Kathy Wing (West Coast, BC, AB, SK)
kwing@forestriverinc.com
(574) 206-7617

Backup:
Greg Wagner (East Coast, ON, QC, NB)
gwagner@forestriverinc.com
(574) 206-7622

Hope this helps
Unfortunately, rig is no longer under warranty. It's my experience that FR doesn't know you exist after the warranty expires. Thanks.
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Old 07-22-2016, 09:11 AM   #15
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Quote:
Originally Posted by StephanFR3 View Post
Does bedroom slide work?
Yes.
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Old 07-22-2016, 10:19 AM   #16
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Okay so Forest River doesn't warranty it, but what I see in the manual is Norco warranty is 2 years.
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Old 07-22-2016, 10:29 AM   #17
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Quote:
Originally Posted by MrBill16 View Post
Unfortunately, rig is no longer under warranty. It's my experience that FR doesn't know you exist after the warranty expires. Thanks.
Welcome - I would still call them. They can't say no of you don't ask

Also, your experience may be a bit dated - you do realize that Forest River fixes issues for FREE for people attending the FROG Rally in Goshen? Their corporate culture has become very customer focused under the leadership of Pete Ligel.

Besides, you DID say you would be willing to drive to the FR Factory and pay for the repairs, which is why I gave you the Factory POCs. I agree with you, I would rather go to the factory than some random dealer out there for my repairs.
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Old 07-22-2016, 10:59 AM   #18
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Welcome - I would still call them. They can't say no of you don't ask

Also, your experience may be a bit dated - you do realize that Forest River fixes issues for FREE for people attending the FROG Rally in Goshen? Their corporate culture has become very customer focused under the leadership of Pete Ligel.

Besides, you DID say you would be willing to drive to the FR Factory and pay for the repairs, which is why I gave you the Factory POCs. I agree with you, I would rather go to the factory than some random dealer out there for my repairs.
Thanks, I will call them. I have left messages already for several people using the FR telephone number listed in my rig. So far, 2 days, no reply.

Bill

PS. I am willing to pay for the repairs at the factory. I said this in the messages I left.
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Old 07-22-2016, 12:46 PM   #19
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Reliable Forest River repair dealer in BC Canada

Here is a company I have dealt with and can recommend;

Cottonwood RV Sales & Service Ltd.
44775 Yale Rd. West,
Chilliwack, BC V2R 4H3

Phone: (604) 792-7771
Toll Free: 1-800-929-9426
Service Manager: Kyle Krunick
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Old 07-22-2016, 05:16 PM   #20
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Quote:
Originally Posted by fonzie View Post
Fraserway RV Centre
747 Cliveden Place
Delta, BC V3M 6C7
604-850-1976

RV For Sale Canada - Dealers, Dealerships Parts & Accessories


Fraserway RV Centre
30440 S. Fraserway
Abbotsford, BC V2T 6L4
604-850-1976

NATIONAL TOLL FREE: 1-877-747-7947


Hope this helps
Tge Abbotsford address is thier main shop. Very good but very busy. Where in BC are you located?
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