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Old 10-13-2016, 07:00 PM   #11
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Location: Conifer, CO
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Getting there...

FR (Cel Lopez) has been great. Got me the info I need to continue to pursue warranty path. Contacted Dometic, and they were FAST and very helpful. Have the paperwork needed and will submit warranty request. In all, everyone has been helpful and positive.

Getting things fixed on our FR3 is not usual business as we live in a remote area and don't have the access to services that most have. We had to get the AC replaced when an appointment window was available, and could not wait for three weeks at a Camping World (Winter is here NOW and already have four inches of white on the ground, and we area leaving for the South soon, no time to wait around). So when you get a fix, get the paperwork started then and there. It will save you time and effort later.

And most important, be nice to people. If you approach your problem as if its everyone else's fault, you will get bad results. People do want to help you, and they do care. Be nice and be positive, you will be happy with the outcome, we are :-)
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Old 10-13-2016, 09:45 PM   #12
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Originally Posted by Vudu13 View Post
(...)be nice to people. If you approach your problem as if its everyone else's fault, you will get bad results. People do want to help you, and they do care. Be nice and be positive, you will be happy with the outcome, we are :-)
X2

Couldn't agree more!
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Old 11-18-2016, 10:34 PM   #13
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Dometic is GREAT

Just an update. With our AC issues and how we approached the problem, Dometic was awesome and we were able to reach an agreement. I would recommend Dometic in the future. They take care of customers who take care of them. Thank you Dometic!
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