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Old 10-05-2016, 09:38 AM   #1
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Distant Dealer?

We are brand new to the RV world and are seriously considering a purchase of the FR3 30DS with X package. Although we have a dealer about 40 miles away, we have located a dealer with a new 2017 model some 600 miles away who has a much better deal than our local guy ( a good $9,000 less). They will also provide up to $500 for flights to pick it up plus let us hookup overnight to try everything out. We have researched this dealership out the wazoo and he seems to have a great reputation. My concern now is if we go for the distant deal and run into problems later, will the local dealer take care of them? Anyone have an opinion on this?
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Old 10-05-2016, 09:42 AM   #2
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The local dealer may or may not take care of any warrenty issues. Heard of many stores where local dealer refused to do work when not purchased thru them.
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Old 10-05-2016, 09:47 AM   #3
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Unlike the car industry in the RV industry just because they sell your type of rig does not mean they have to honor your warranty work. The Boise dealer for Flagstaff will tell you straight up he does not want to work on any rig not bought there. He uses that as a scare tactic to get you to buy from him.
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Old 10-05-2016, 09:50 AM   #4
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I don't have a motor home, but a brand new toy hauler I bought in April, 400 miles from home. The local dealer will not do any warranty work unless I pay for it. It would then be up to me to get reimbursed from Forest River. Local dealer states they've lost too much money in the past doing warranty work and never being paid for it.
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Old 10-05-2016, 09:58 AM   #5
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As others have already stated a local dealer may or may not perform warranty work. If it was me I would have a plan on doing the warranty work at a reasonable distance from my home prior to buying the unit from the distant dealer. Forest River or the distant dealer may be able to provide you a list of dealers or repair shops that will perform the warranty work for you. There will be warranty work just count on it.
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Old 10-05-2016, 10:03 AM   #6
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I tend to buy local for this very reason. for my purchases ( Auto/ motorcylce/ Atv)
I tend to research dealers within a 50 mile radius or so.
I know saving money is important, and 9 grand is a lot of money, however maybe play that against the local dealer and see of you can get that difference down some.
There IS peace of mind and having help nearby for warranty work or trouble shooting.
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Old 10-05-2016, 10:05 AM   #7
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Weighing in here.........

I bought 650 miles away, due to extreme cost difference with local dealer.

I am having some pretty serious problems with the trailer right now. On Saturday I took it to my local dealer, after calling Forest River warranty folks and discussing at length with them. They are supposed to pull it into the work bay today or tomorrow, and it will take however long it will take........their guess is less than a week, depending on parts. The service guy's answer was "I don't care WHERE you bought it from. We get paid by you or FR, one or the other, and we don't want these units here any longer than we have to. Why would we want them stacked up here?"

They have a local reputation for being A+++ service, so I'm hopeful they can repair it. They were/are certainly willing to do so. I'm in touch with FR on this also, and they are helping by contacting the dealer on this, directly.

So, not all dealers are buttnuts.
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Old 10-05-2016, 10:20 AM   #8
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the sad part is most folks buying a FR or SOB for the first time don't know about forums like these and approach the buying process like you would with a car or truck. Then when they have a problem reality sets in. FR products do have small print on the back of the brochure that says dealers may not work on your rig or words to that affect. How many first time buyers in their excitement and search read the small print.
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Old 10-05-2016, 10:33 AM   #9
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The dealer close to BandJCarm is like my dealer; they will work on anything. Granted, dealers like this may be few and far between, but when you find one, they are worth their weight in gold.
I would get my best price from the long distance dealer and take that to the close-by dealer and see how close they want to come. It may be worth staying close to home, if the price comes down to something reasonable. Then again, the long distance dealer may be able to provide a network dealer within acceptable range.
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Old 10-05-2016, 10:47 AM   #10
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Quote:
Originally Posted by SeaDog View Post
the sad part is most folks buying a FR or SOB for the first time don't know about forums like these and approach the buying process like you would with a car or truck. Then when they have a problem reality sets in. FR products do have small print on the back of the brochure that says dealers may not work on your rig or words to that affect. How many first time buyers in their excitement and search read the small print.
+1 I tend to research the heck out of things,(product AND support) before buying anything. My Dealer is about 40 miles away, I could have gone to a huge chain camping store about 1/3 the distance but read reviews and researched better business bureau and decided on a smaller dealer.
Smaller dealer has only two techs, and they don't have fancy matching uniforms or anything, but when scoping the dealer out they provided plenty of evidence they know their stuff. price was fair, i'm happy.
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