Originally Posted by thisIslandEarth
Thanks everyone for all the help and advice. We actually had our salesman come out and he had to push hard on the door from the outside to get the deadbolt in a position to be able to rotate the lock using the key. Apparently the deadbolt was caught up or not positioned correctly. Unfortunately pushing the door from the outside wouldn't have helped us since we were trapped inside.
It is not really a solution at all.
I had this happen awhile back while inside my motorhome.
If you pull the handle from inside in will do the same thing as the guy pushing out side.