Same thing happened on our 2012 360. Shade wouldn't come down and then it stopped when I tried to roll it up. Finally had to hang sheets for the rest of the trip. (Lucky it was high enough I could see to drive). Turns when it had been installed at the factory, the electrical cables were pulled so tight they broke right at the motor. Thank goodness for "extended warrantys! (I saw the invoice, over $800 for parts, shipping and labor). Works great now, and the mechanic said he left a little "slack" in the wires so it won't happen again!
2012 Georgetown 360DS Fire Mist
2007 PT Cruiser Auto-stick (4 wheel tow)
Remco Trans Pump /Super Springs Sumo Springs
Blue Ox Tow System / U.S. Gear Unified Tow Brake