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Old 11-03-2014, 10:16 AM   #11
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It's not just Forest River, I bought a $180K 40 ft. Monaco class A diesel coach with a Cummings diesel in 2007, we spent 3 years doing nothing but driving back and forth to dealerships, service centers. We drove it back to the factory in Indiana, spend two months there off and on. On the phone with Monaco Corp. office, and the financing banks customer service reps. Hired an Attorney. all in trying to work out a solution with all the problems in the coach. The bank would not intervene, said that their contract with the manufactures prohibits them from getting involved. I kept telling them that it's "your coach, you better take an interest". (Luckily, I had financed it 100%).
After months of phone calls and letters, all the attorney and the Lemon laws could offer was for me to take it back to the service centers, total waste of my time and money.
Finally out of desperation, I called the bank and told them to come and pick up "their" motor home.
We have sinced down sized to Forest River 30 foot Work and Play toy hauling trailer, and a new F250 diesel. A lot less things to go wrong, or break in a trailer than in a diesel motor coach. (Paid cash this time, credit was shot) and yes there were a lot of small problems with the Forest River toy hauling trailer, but none so serious that I needed to go to a service center, or back to the factory, the selling dealer was able to fix all the problems with the Forest River Work and Play toy hauler, 25,000 mile now on the Ford F250 and NO problems.
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Old 11-03-2014, 10:47 AM   #12
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Wow - feel for all of you. Gotta say that my experience (so far) has been just about what I thought it would be - I bought a house on wheels and stuff was gonna happen. Not the sort of workmanship horror stories that you all are having. Coach Net has been EXCELLENT to work with on my issues. Got me in and fixed with very little "effort" on my part. Had an issue with a key breaking in the lock - not my fault - just a soft or cracked key and a seep type leak on the bunk slider. Locksmith showed up fixed the lock in the campground and went into Camping World for a bead of silicon on the slider to fix the slider.

Like I say, sorry to hear the horror stories.

Peace.
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Old 11-03-2014, 12:22 PM   #13
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Quote:
Originally Posted by f1100turbo View Post
Did YOU not do a pdi WITH the dealer at the time of delivery?



Turbs
Get what your sayin' but who takes a shower during a PDI? The PDI is mostly a training / demonstration session - especially if its your first RV or you are trading up to different type of RV. Its pretty hard to be learning where everything is / how it works and inspecting at the same time.

I know our dealer required PDI's to be scheduled 7 days in advance - because they do their best to inspect/fix ahead of time. But even then, some things probably won't show up until you use it a couple times.

Which is where it comes back to the factories need to do a better job. I'm sure FR does lots of analysis on warranty expense and whether its worth it $$ wise to do things differently, but regardless, there are obvious workmanship issues that could be improved. It doesn't cost any more to hook the speaker wires up tightly and in the right jacks than the it does to do it wrong... Or to seal the shower all the way instead of missing the last inch. And you save all the issues later on.

We had no issues at delivery. We probably had 12 little minor things after the first season. Dealer fixed everything, no problem. Year two - back 3 times for fairly substantial warranty issues. Dealer was very good about getting it back to us before our scheduled trips, and FR covered everything, so we're not unhappy. And we love the camper - but that repeated need to get things fixed takes some of the "luster" off what is a major purchase.

I think the OP summed it pretty well - its a disappointment to make a huge purchase and find a lot of defects after you get it home. If the factories can make fewer defects and the dealers can catch more of them, it would go along to way to improved customer satisfaction. Just saying there is room for improvement all the way around.
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Old 11-03-2014, 12:34 PM   #14
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My dealer told me they don't look at or fix anything until it sells. They got that right with mine and me having to fix all the things myself. The one item my dealer touched which was the slide gear they replaced, I had to adjust the slide to work properly after they were done and they said they opened and closed it a dozen time. Guess they broke it again during there testing. With expenses over $150 bucks to take my rig there and wait and then return to take it back home and still have to fix what they look at, I just fix mine myself because they can't. That's just my dealer though not yours.
I feel your pain with the FR lazy, no quality control of testing what they have put together and sent out for you to buy.
P.S. I had to seal my shower also.
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Old 11-03-2014, 12:45 PM   #15
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During my pdi all systems were checked.
Both fridges were running.
Heat and a/c on
Hot water heater on

All faucets,showers and all water related equipment was tested as we stood there.

Leaks were looked for.

Money didn't change hands until everything was to our satisfaction.

needless to say everything was proper on our first outing.

Things like the op has found should have been caught before it was paid and signed for. Period.


Let me guess.....
Rv wholesalers dropped it off in the driveway?


Turbs
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Old 11-03-2014, 05:56 PM   #16
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No the dealer assured me they did a thorough PDI before I arrived for pick up. And the rep at the dealer that checked us out had very little knowledge of this unit. I should have demanded better. I spoke with the salesman and I am bringing it back this week. Let's hope they do better on their second try.
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Old 11-03-2014, 06:11 PM   #17
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Quote:
Originally Posted by f1100turbo View Post
During my pdi all systems were checked.
Both fridges were running.
Heat and a/c on
Hot water heater on

All faucets,showers and all water related equipment was tested as we stood there.

Leaks were looked for.

Money didn't change hands until everything was to our satisfaction.

needless to say everything was proper on our first outing.

Things like the op has found should have been caught before it was paid and signed for. Period.


Let me guess.....
Rv wholesalers dropped it off in the driveway?


Turbs
No I purchased from my local dealer just 10 minutes away. Just trusted what I was told about their PDI being mostly done before I picked it up. I am giving them a shot to redeem themselves this week.
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Old 11-03-2014, 06:12 PM   #18
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I hope it all works out for you.
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Old 11-03-2014, 08:19 PM   #19
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Hope they are better than my dealer at fixing your rig. Keep us posted.
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Old 11-05-2014, 07:29 AM   #20
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Quote:
Originally Posted by Ebirep View Post
No I purchased from my local dealer just 10 minutes away. Just trusted what I was told about their PDI being mostly done before I picked it up. I am giving them a shot to redeem themselves this week.
Sounds like the pdi you didn't get will happen now!

Lol never ever TRUST a dealer.
As you can plainly see in your case it didn't work.

Good luck!

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