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07-01-2018, 12:36 PM
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#1
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Junior Member
Join Date: Jan 2018
Posts: 26
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General Comments
Purchased a brand new GT-5 31L5 from Colerain RV and I met some really nice people. I never received the NYS Documents after paying a Doc Fee. I had to take the MH to another FR Dealership for service because I had a lot of issues: rusty components, things that didn’t work and general repairs. Almost six months of service to get it up to speed.
Because of some of electrical indicators didn’t work, the FR dealership spent about six hours of labor time working on the issue. They discovered that the wiring harness was never hooked up. So how did the factory and Colerain RV checkout the unit prior to shipment and delivery?
The positive experience: FR sent all new parts and paid for all the repairs. Just some minor issues left and it will be 100%.
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07-02-2018, 06:24 AM
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#2
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Senior Member
Join Date: Jan 2016
Location: x
Posts: 12,423
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[QUOTE=azino;1856927]
Because of some of electrical indicators didn’t work, the FR dealership spent about six hours of labor time working on the issue. They discovered that the wiring harness was never hooked up. So how did the factory and Colerain RV checkout the unit prior to shipment and delivery?
They probably didn't that is why a buyer should do a complete PDI prior to paying any money
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Retired Navy
Jake my sidekick (yellow Lab) 10/04 - 05/20
2017 RAM 2500 CC 4X4 Cummins Diesel
2016 Flagstaff 26 FKWS
AF&AM & El Korah Shrine of Idaho
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07-02-2018, 06:56 AM
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#3
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Senior Member
Join Date: May 2014
Location: IL
Posts: 1,295
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Hi,
When I see a recommendation to have a complete PDI before giving the dealer any money, I always feel I must be missing something.
My PDIs have always been pretty detailed, time consuming events, done with a knowledgeable employee. Seems to me it would be a rare dealer that would devote hours of employee time to going over a rig in great detail with a prospective buyer unless they already had at least some money in hand. Or is the PDI being suggested something other than what I envision?
Not trying to be contentious -- just want to get a better understanding here.
Rich Phillips
__________________
Rich Phillips
2019 K-2500 Duramax Crew Cab
2014 Silverback 33RL
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07-02-2018, 06:58 AM
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#4
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Senior Member
Join Date: Jun 2013
Location: Between Pickles Gap and Toad Suck, AR
Posts: 6,070
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Don't think they mean "prospective" buyer..........this is a buyer that has already bought, but is just short of actually handing over the money.........
__________________
"Next to prayer, fishing is the most personal relationship of man" Herbert Hoover
"American by Birth, Southern by the Grace of God"Lewis Grizzard
FROG AR-0019-242
2016 GMC Denali 3500Dually--2017 CC 36CKTS
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07-02-2018, 07:11 AM
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#5
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Senior Member
Join Date: May 2014
Location: IL
Posts: 1,295
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Hi BandJCarm,
That is sort of my point.
I don't think a dealer would consider it "bought" until money is actually in hand.
Rich Phillips
__________________
Rich Phillips
2019 K-2500 Duramax Crew Cab
2014 Silverback 33RL
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07-02-2018, 07:14 AM
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#6
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Senior Member
Join Date: Jun 2013
Location: Between Pickles Gap and Toad Suck, AR
Posts: 6,070
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Well, I guess the point is that the buyer is in the very middle of the entire buying process. Paperwork is started, you have decided to buy, but the Dealer sticks his hand out and says "Fork over the money" BEFORE he proves to you that the trailer is in good working order. They're saying to tell the Dealer to "Do a good PDI for me and prove this thing isn't broken before I hand you any money".
__________________
"Next to prayer, fishing is the most personal relationship of man" Herbert Hoover
"American by Birth, Southern by the Grace of God"Lewis Grizzard
FROG AR-0019-242
2016 GMC Denali 3500Dually--2017 CC 36CKTS
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07-02-2018, 07:35 AM
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#7
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Senior Member
Join Date: May 2014
Location: IL
Posts: 1,295
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Hi,
True, in the ideal, the buyer has that kind of control. But the dynamic of the sale shifts at some point. You get psychologically committed to the unit, and then the balance shifts to the dealer.
Which is how one RV dealer in the West suburbs of Chicago can get away with charging a stunningly high add on fee (up to $1,500!!!) for their PDI. We saw that several years ago, walked out, and never went back. And a quick Google search discloses the fact that other dealers do this as well.
If you have numerous dealers to choose from, or lots of potential units that meet your needs, you can walk away. But many folks must not, because the dealers are still doing it.
All of which is to say -- getting back to the original topic -- it would surprise me if most dealers would invest a great deal of some knowledgable employee's time in a PDI (even a "free" one) if they didn't have a pretty solid monetary commitment nailed down and in hand.
FWIW.
Rich Phillips
__________________
Rich Phillips
2019 K-2500 Duramax Crew Cab
2014 Silverback 33RL
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07-02-2018, 07:36 AM
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#8
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Senior Member
Join Date: Jun 2013
Location: Between Pickles Gap and Toad Suck, AR
Posts: 6,070
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Balance won't shift to dealer if you can control your own psychology.
Like vehicles, there's thousands of these things.......don't fall in love so that you lose your mind.
__________________
"Next to prayer, fishing is the most personal relationship of man" Herbert Hoover
"American by Birth, Southern by the Grace of God"Lewis Grizzard
FROG AR-0019-242
2016 GMC Denali 3500Dually--2017 CC 36CKTS
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07-02-2018, 07:37 AM
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#9
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Senior Member
Join Date: Jan 2016
Location: x
Posts: 12,423
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I should have said downpayment/PDI/written agreement to fix/final payment.
__________________
Retired Navy
Jake my sidekick (yellow Lab) 10/04 - 05/20
2017 RAM 2500 CC 4X4 Cummins Diesel
2016 Flagstaff 26 FKWS
AF&AM & El Korah Shrine of Idaho
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07-02-2018, 08:26 AM
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#10
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Canadian Member
Join Date: Feb 2012
Location: Eastern GTA, Ontario, Canada
Posts: 6,233
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The PDI is scheduled after there is an offer and an acceptance of that offer. With the acceptance of the offer, there is a contract. However, the offer to buy is conditional on a successful pre-delivery inspection. The purchaser has provided a deposit as their commitment to the contract.
So the dealer has their (conditional) contract in hand before the PDI. The terms of the contract have been negotiated prior to the purchaser handing over their deposit. The value of that deposit, and whether or not it is refundable for specified reasons, was part of the negotiations and is part of the contract.
The purchaser signs off after a successful PDI to signify they have waived/removed the condition and the deal is closed.
This the normal process.
From the dealer’s perspective, they have to have confidence in the products that they receive from the manufacturer that they won’t have spend a lot of hours fixing the factory’s mistakes in order get that condition of sale waived. They can make their own assumptions as to what level of quality and effort is needed for that to happen.
__________________
2023 Rockwood Signature 8262RBS
2016 Ford F-250 XLT SuperCrew, 6.2L, 4x4, 6'9" bed
2019 Rockwood Signature 8290BS (2019 - 2022)
2011 Rockwood Signature 8293SS (2015 - 2018)
2010 Rockwood Roo 23SS (2012 - 2014)
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07-02-2018, 08:41 AM
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#11
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Senior Member
Join Date: Jun 2013
Location: Between Pickles Gap and Toad Suck, AR
Posts: 6,070
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Better said.
__________________
"Next to prayer, fishing is the most personal relationship of man" Herbert Hoover
"American by Birth, Southern by the Grace of God"Lewis Grizzard
FROG AR-0019-242
2016 GMC Denali 3500Dually--2017 CC 36CKTS
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