Originally Posted by drivmsafe
Have you contacted Travis Bird at Forest River?
I contacted Kevin Stratton, he's the Service Manager for Forest River - FR3 and Georgetown models. He didn't respond to my first voice mail and email, so after a week I called and left more messages. He eventually called me back and he was not empathetic at all, basically sounded like a jaded service manager that tolerates customers. He told me that I could take it to a glass repair company to pull the windshield off but I'd have to pay and get reimbursed after he approved the estimate. As for the AC, I had to drive it 2 hours to the next closest FR3 dealer because the dealer in Austin (Camper Clinic 2) let my coach sit at their shop for 9 days without doing anything to the windshield or AC. They gave it back to me in worse condition, the leaks were worse!
After driving north of San Antonio to get both leaks fixed, I came back with an even worse leak in the AC! I've had a enough. I'm driving 2.5 hrs to the dealer I bought from (Motor Home Specialists) to get this resolved once and for all.
My biggest complaint is the Forest River dealers. If it would have been fixed right the first time I would be happy as a clam. My poor experience with Forest River Service Manager Kevin Stratton did not help.
Who is Travis Bird?