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Old 08-12-2019, 06:10 PM   #1
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Numerous Repair Issues

Have a 2018 FR3 30DS.
Experiencing numerous repair issues and feel like I have a Lemon.
Cracked fiberglass above passenger headlight
Recall on the power shade
Thrust bearings on the kingpins installed upside down
Had to replace the cooling unit for the refrigerator (fortunately I had an extended warranty thru Route 66)
Now I have a leak in a cylinder for the leveling system.


Has anyone else experienced this many issues with a unit with less than 5,000 miles?
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Old 08-12-2019, 09:49 PM   #2
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2017 FR3 29DS - Lemon

Hey Leeggert44,

We definitely feel your pain. My wife and I bought a 2017 FR3 Model 29DS (new, from a RV dealership) as our retirement vehicle to travel the country and see everything we’ve missed by working the past several decades. All was going well until we bought this “Lemon”. Our rig was in the shop more than it was in our driveway for the first year we owned it. It sounds like some of our issues were similar. Our refrigerator would not get cold from the get go, they put a new unit in. My grandson slept on the sleeper bunk and the windshield cracked. The sofa sleeper would not fold out and had to be replaced. The heater would not blow hot air, after numerous trips to the dealership they said it was fixed, but still only works intermittently. The power steps were broken and had to be re-welded. The In-Dashl computer did not work and fortunately the RV dealership coordinated with Ford to have it taken to the Ford dealership and repaired while it was at the RV dealership for other repairs. The door into the bedroom was not installed properly and had to be repaired, now has extra holes and still doesn’t line-up correctly. The kitchen faucet leaked and had to be repaired. There were a couple additional issues, but I can’t remember all of them right now. Oh yeah, just as a matter of preference I switched out all 3 TV’s because the units that were supplied from the Forest River factory were such junk they wouldn’t tune into channels at RV parks when we attempted to use the parks wi-fi. I forgot about the windshield sunshade recall that was suppose to be a 20-minute fix turned into 3 trips to the dealership and the end result was “we’re sorry we can’t fix it, we’ll have to order you a whole new shade” and after 4 months the service writer won’t take my calls or return my messages, and now the shade goes all the way down if the button is pressed while driving, which is a major safety issue. Unfortunate for us right now because I can’t pursue that issue because we are having to live in our coach for the next 5-6 months.

I know none of this helps the fact that these coaches are junk and we’re stuck holding the bag, but at least you know you are not alone and we share your frustrations. The bad thing for us is the dealership where we purchased our coach has the worst service department I have ever experienced. Wait times are as long as 2-3 months just to get it in and most often repairs are rarely corrected or completed the first time. Worst of all, i’ve Spoke to folks at Forest River and they said “We stand by our products”, that doesn’t really help when we had to buy a mini-fridge and put it on the dining table just to use the coach for a trip planned with our grandkids.
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Old 08-13-2019, 09:24 AM   #3
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Leeggert44,

Thank you for being a part of the FR3 family.

Please accept our sincerest apologies for any inconveniences that you have experienced with your new FR3. Your satisfaction is very important to us; accordingly, we invite you to contact Nicholas Hoover in our Customer service department through the following personalized and direct link: http://www.forestriverinc.com/Direct...12886402363231.

This direct link is provided for your convenience in order that we may resolve your concerns as quickly as possible. We will strive to respond to you within 24 hours of receiving your correspondence.

Respectfully,
Forest River
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Old 08-15-2019, 08:48 AM   #4
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Originally Posted by ES_FR View Post
Leeggert44,

Thank you for being a part of the FR3 family.

Please accept our sincerest apologies for any inconveniences that you have experienced with your new FR3. Your satisfaction is very important to us; accordingly, we invite you to contact Nicholas Hoover in our Customer service department through the following personalized and direct link: http://www.forestriverinc.com/Direct...12886402363231.

This direct link is provided for your convenience in order that we may resolve your concerns as quickly as possible. We will strive to respond to you within 24 hours of receiving your correspondence.

Respectfully,
Forest River






I am 100% shocked.
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Old 08-15-2019, 09:06 AM   #5
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I am 100% shocked.
This FR employee has been here since May, 2018 -- has 152 of these posts.
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Old 08-15-2019, 09:23 AM   #6
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Thanks Mr.Dan. I’m sure Old Gunny believes in his products, but I would love to show him just a few of our problems so he could take a little more pride and be a little more ethical in his approach.

I had another disheartening moment just the other day, I am still looking for the coaxial cable splitter so I took off a panel cover in the bedroom closet and WOW!!! I could believe my eyes there was sawdust about 3 inches thick in the bottom of the panel. I also found wire insulation and a couple loose screws in there. I cannot believe that Forest River does not hold it’s people accountable or that the Forest River employers have no pride in their products.

Anyways, thanks for the info on Old Gunny.
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Old 08-15-2019, 10:31 AM   #7
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Originally Posted by Hunter56 View Post
Thanks Mr.Dan. I’m sure Old Gunny believes in his products, but I would love to show him just a few of our problems so he could take a little more pride and be a little more ethical in his approach.

I had another disheartening moment just the other day, I am still looking for the coaxial cable splitter so I took off a panel cover in the bedroom closet and WOW!!! I could believe my eyes there was sawdust about 3 inches thick in the bottom of the panel. I also found wire insulation and a couple loose screws in there. I cannot believe that Forest River does not hold it’s people accountable or that the Forest River employers have no pride in their products.

Anyways, thanks for the info on Old Gunny.
Accountability is non existent in this company and maybe the entire RV industry from what I see.

Haha! I should have taken a picture, when I removed the inspection panel from the edge of the shower to look back towards the bunkhouse I pulled a coffee cup and candy bar wrapper out as well as stuck the shop vac back there to pull out the piles of sawdust and the material cut-offs left laying. It looks like the floor of a carpenters shop in the hidden areas.

I think an employee paused for a break while stapling together the wood parts and just tossed the trash and kept slamming staples and stripping screws.

One thing I have learned real fast in the last month.... your buying a $8,000 real worth of camper for $28,000, and I fully feel that the manufacturers put massive markup on them so that they can let you QC them to whatever amount you have time for in that first 12 months and they use some portion of the high prices to pay for the 12 month warranty repairs. They are at $2,000 in repairs on mine so far in 2 days of camping and one month of owning.

Would it not be cheaper for them to record the warranty complaints into a database and address the concerns during assembly? Most of my issues could have been solved for $1 to $5 each at the time of assembly.

Drawers collapse.... add a vertical piece of 1"x1" under the hanging frame to anchor from the floor. That is what was done under warranty at the cost of a couple hundred dollars.

Hinge screws stripped during assembly... Start by teaching idiots how to use a screw /drill driver without tearing the wood apart.

Fittings leaking.... Found most less than hand tight. Lets have a come to Jesus level talk to the geniuses that do plumbing. Snug it up, this is not rocket science.

Slide out so crooked it is dragging and blowing fuses.... We need to stop the work and talk about pride in workmanship and quality control.

How about this one Forest River..... Put a work order traveler together for each build and each person who takes on a step places a employee identifier on the line for that serial numbered unit. Start tracking quality/workmanship issues based on the person and re-train or fire as needed. Where I work, every person signs the line for the task that they are responsible for. If you screwed up, you can not hide. Pride in workmanship is a real thing here. My name is on it? You can bet your behind that it is done and it is done right. Accountability.

I am guessing that these things are by large built by ex-convicts, substance abusers or those with dull minds who could not get better paying jobs. It's all speculation on my part, but I suspect that one fails to the level of working on the assembly line with these companies.

At 1 month in, I still have hopes that the product will prove to be acceptable. But I am reluctant to have high hopes.... I mean.... I can read and I am on this forum. It's not a rarity to see unhappy customers who feel that they have been all but ripped off, and some that legitimately feel that they have been flat out ripped off.

What a sad industry.
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Old 08-15-2019, 10:48 AM   #8
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Quote:
Originally Posted by Hunter56 View Post
Thanks Mr.Dan. I’m sure Old Gunny believes in his products, but I would love to show him just a few of our problems so he could take a little more pride and be a little more ethical in his approach.

I had another disheartening moment just the other day, I am still looking for the coaxial cable splitter so I took off a panel cover in the bedroom closet and WOW!!! I could believe my eyes there was sawdust about 3 inches thick in the bottom of the panel. I also found wire insulation and a couple loose screws in there. I cannot believe that Forest River does not hold it’s people accountable or that the Forest River employers have no pride in their products.

Anyways, thanks for the info on Old Gunny.
You’re confusing Old Gunny with ES_FR about whom I wrote.
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Old 08-15-2019, 10:52 AM   #9
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Quote:
Originally Posted by Mr. Dan View Post
This FR employee has been here since May, 2018 -- has 152 of these posts.

Mr Dan, in the handfull of what I refer to as serious quality issues, I have been following, this is the 1st time I have seen a post from a FR rep.


Now, if you take into account the ammount of issues that are posted here from slide outs, to roof issues to you name it, its posted in here issues (I only look at FR3 because thats what I own). 152 replies from this employee is next to nothing.


If you want to call someone out, call him (Forest River) out.


Do I enjoy my FR3? absolutely. Was this some slapped together piece of machine? ABSOLUTELY.
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Old 08-15-2019, 11:43 AM   #10
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Sorry Mr. Dan (and Old Gunny), after looking back I see where I was confused. Thanks for correcting me.
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