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Old 05-15-2015, 12:55 PM   #11
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Mike.t...... Nice deuce!!
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Old 05-15-2015, 12:55 PM   #12
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Quote:
Originally Posted by ColoradoRick View Post
Keep trying, this is peak season so everyone is busy.


Sent from my iPhone using Forest River Forums
Peak season? For things to break under warranty or people getting things done so they can go RVing.
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Old 05-15-2015, 01:05 PM   #13
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Try Jerry Miller, he has helped me! 574-825-5950
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Old 05-15-2015, 01:07 PM   #14
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You're learning what I already learned about CW in Akron.....stay away from there if you can. They don't even return voice messages when you want to spend money there. If you go down there to the service department, the first thing they say is an automatic 4 to 6 weeks. I don't care if it's putting air in your tire. 4-6 weeks.

If you don't mind the drive, you can call JTS (Jims Trailer Sales) in Grafton, Ohio. He is a Forest River dealer and may handle your warranty work.

I love my coach and if I were to do it over again, I would search for another dealer with the same coach, and not buy from CW.
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Old 05-15-2015, 01:16 PM   #15
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Just my 2 cents, but I don't believe it's fair to lump all CWs, together. I've seen it a few times here. I purchased my FR3 from CW, and have had nothing but excellent service from them, along with them contacting and working with FR in correcting problems, in and out of warranty. Perhaps naming the specific CW would be more appropriate, and then, FR3 owners can shy away from that specific CW if they choose, and not be in fear of all of them. Again, just my experience and thoughts I'm sharing.
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Old 05-15-2015, 01:25 PM   #16
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Thanks for the advise and suggestions. Will try those phone numbers. I guess just frustrated with F.R. for the first call where the guy hung up on me for no reason and noone calling me back. Upset at CW and the way they have dealt with this. I have had very poor service with this particular dealership. Feel that since they did not do what they were suppose to do for the $995.00 they should make an exception and remidy the situation. I also feel that since this is a safety concern about not being able to get out of the door I would expect a quicker service date then June 22nd. But thanks everyone.
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Old 05-15-2015, 01:29 PM   #17
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Yes, KennyGolub, you hit the nail on the head without me even saying it. KsWhoDat. You are correct...It is CW of Akron, Ohio.
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Old 05-15-2015, 01:33 PM   #18
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It figures

CW reputation precedes it. We had a unit on there for close to 3 months nothing major and they still did not finish or get it right. I rate cw right under a toddler with a crow bar. You were just a sale to them they have no expect ion that you will come back. Never mind that you may upgrade at some point. We are on unit 4. I do have a lifetime membership. Got at half off during a grand opening event. I do have good SAMs for roadside stuff. We do get stuff from the stores. I will never buy from them or take a unit for repairs. Marcus L seems on bent on getting bigger and screw the customer. There are always more and he is intent on being the only game in town.
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Old 05-15-2015, 01:40 PM   #19
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You might try posting on rv.net, which is sponsored by CW. While I am not suggesting it will get results, they do have a rapid response team that may try and follow up with your concerns.

Again, not suggesting it will fix anything...but sometimes it helps to at least have a voice on the other end.
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Old 05-15-2015, 01:44 PM   #20
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Not all CWs are poor

Quote:
Originally Posted by KsWhoDat View Post
Just my 2 cents, but I don't believe it's fair to lump all CWs, together. I've seen it a few times here. I purchased my FR3 from CW, and have had nothing but excellent service from them, along with them contacting and working with FR in correcting problems, in and out of warranty. Perhaps naming the specific CW would be more appropriate, and then, FR3 owners can shy away from that specific CW if they choose, and not be in fear of all of them. Again, just my experience and thoughts I'm sharing.
We have had great service from our CW in San Marcos, CA. Jerome is my go-to guy for arranging service. I also think it all depends upon which facility you use. Sadly, CW headquarters is not doing a good job of managing all their facilities. and insisting that that customer comes first.
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