I apologize if I didn't make it clear before. I only mean the CW in Akron, Ohio. I have no experience with others and have heard that other CW's provide good service.
And I am member of Good Sam, I will buy certain items from them on line.
The poor customer service at the CW in Akron is probably due to the same people running it before it (Sirpilla) was bought by CW.
Not sure what thread it was in, but there was an open letter posted from the owner or CEO of CW where he said he believed that the folks complaining about CW are a minority making the loudest noise. He thinks there isn't a problem there.
I'm still surprised that when you leave email and voice mail over a two week period, telling them you want to purchase something and pay them to install it, they don't even return the call. I have never seen a business run like this one.
The good news in all this for me, is that I know not to go there for service, so they can't "burn" me.