Originally Posted by mike.t
Don't know about F.R. but it does sound like Camping World
Forest river has a dealer network so customers can deal with dealers rather than forest river directly. Is the most efficient way to do business. Chevy, Ford and other manufactures do the same thing. Don't do business with camping world if you don't like their service. There are plenty of other forest river dealers who would love to help you.
If my car needs warranty work I find a chevy dealer, I know if I called chevrolet headquarters they would direct me back to a dealer; if they even talked to me at all.