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Old 05-10-2014, 06:27 PM   #1
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Steps Broke!

My steps broke this morning while I was going in carrying a load. They broke while I was on the third step and sagged about 4 inches, dumping me on my head, not hurt, just a few scrapes and I'm glad that only my dog witnessed it. He would never laugh at me. I called Coach-Net and they said they would send someone out to fix it, BUT they don't do warrantee work and would have to pay for parts and labor. Their technical advice was useless, the tech had no clue what to tell me. I don't fit under the skirt, so can't really look at it. I will call the dealer on Monday morning and get the runaround again. They just might get it delivered into their show room at 60 MPH.
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Old 05-11-2014, 12:42 AM   #2
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When was your rig built? Is it an FR3 30DS. What brand are the steps? My steps broke on my first trip. The bolt that the gear rotated on Sheard off. On my trip I stopped by Elkhart and the upgraded my steps to kiwi which are a lot stronger. That was about a year ago, no problem since.

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Old 05-11-2014, 06:50 AM   #3
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%^733 Steps

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Originally Posted by StephanFR3 View Post
When was your rig built? Is it an FR3 30DS. What brand are the steps? My steps broke on my first trip. The bolt that the gear rotated on Sheard off. On my trip I stopped by Elkhart and the upgraded my steps to kiwi which are a lot stronger. That was about a year ago, no problem since.

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The Lippert steps on my 2010 Flagstaff signature ultralite are junk. Repaired them with bolts instead of rivets. I feel that these are bad enough that there should be a
factory recall.
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Old 05-11-2014, 06:56 AM   #4
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My steps broke at the rivet as well. I bought bottom stair supports now to lengthen the life of them. Going to put together a hardware kit so I can repair while on the road.

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Old 05-11-2014, 07:11 AM   #5
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Quote:
Originally Posted by rlocicero View Post
The Lippert steps on my 2010 Flagstaff signature ultralite are junk. Repaired them with bolts instead of rivets. I feel that these are bad enough that there should be a
factory recall.
The ones on the previous camper broke at the rivet. I too fixed them with bolts, much better. I use a step support now to help alleviate some of the pressure and hopefully make them last a bit longer. Also helps with movement of camper going in and out.

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Old 05-11-2014, 02:12 PM   #6
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My contention all along with the FR3 is that the Kwikee 3 step entry is not strong enough and sag every time you step on the bottom step. I went as far to email Steve, the warranty manager for the FR3 to ask if they would replace them with a 2 step. I would pay for the difference. That was 2 weeks ago. Have not heard a word back!!!! So much for customer service. I've even considered cutting off the bottom step. When I use the middle step there's not as much sag. Unfortunately, cutting off the bottom step would void the warranty. After what happened to Mandoholic, I might just say the hell with the warranty.
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Old 05-11-2014, 02:42 PM   #7
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I think Steve left forest river.

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Old 05-11-2014, 03:22 PM   #8
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Seems you're correct stephanfr3. I see a new name on their contact site. Guess I'll send off another email and see if the new person will respond.
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Old 05-11-2014, 04:52 PM   #9
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Add another to the list of busted steps, rivet is the common weak point. Like the others I replaced with a bolt and a stair support. Cheap junk in my opinion.
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Old 05-11-2014, 05:39 PM   #10
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I finally got under the steps and the bolt that holds the gear on broke. It's a half inch bolt, but seems to be rusted halfway through. Once I got the motor off, the gear just fell down, held in place by the actuating rod. I'll get up early in the morning to deliver it to the dealer along with a very angry customer. Yes I'll wait.
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