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Old 08-31-2017, 01:02 PM   #1
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steps won't retract---PLEASE HELP

On my way out of town and can't get the stairs to retract--checked fuses by battery and all seem good--help please

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Old 08-31-2017, 01:10 PM   #2
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Maybe this will help:

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Old 09-01-2017, 08:05 AM   #3
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We just had this happen to us a couple days ago and its the switch that is faulty. If you pull the panel off via the 4 screws, there will be 3 wires on the switch. On ours, it was the bottom wire, but I can see that there could be instance where someone installed the switch upside down, so it might be the top. Just disconnect that wire and you'll be good. Stair will work normally when you open/close door. But you won't be able to leave them extended till you replace the switch, or you could just plug it back in.
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Old 09-01-2017, 08:23 AM   #4
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You say the 25 amp fuse at the battery is good. With the door closed will the steps retract with the ignition switch on? If they do not it is not the steps power switch. It could be the door magnetically actuated switch. It could also be the steps motor has failed and there are other reasons. To check for low battery engage the emergency start switch with the door closed and shore power disconnected.
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Old 09-01-2017, 12:47 PM   #5
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Might also try tapping the motor with a hammer - strange as it sounds, that usually works. The gears sort of get in a bind and it rattles them loose.
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Old 09-01-2017, 12:56 PM   #6
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On our 2012 Solera, the step motor shuts off when the power required to move the step gets too high. I understand this is how the step stops at the end of travel, and how it avoids damage when it hits a curb before it is fully extended.
As a result, if the step mechanism gets corroded or dirty and starts to bind, the motor will turn off - without moving the step. I found soaking the mechanism with penetrating oil and "helping" the step retract (push with my foot) and extend (pulling on it) several times mine freed up and started working well again.
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Old 09-01-2017, 01:19 PM   #7
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magnet switch

On mine the magnet was attached by double faced tape to the screen door. It fell off and was hiding in the step well. Reattached with screw and all was well. I suppose it saved one minute of construction time.
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Old 09-01-2017, 01:44 PM   #8
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Still having problems BES? Is your step working now?
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Old 09-01-2017, 05:05 PM   #9
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I agree with llscott, the first thing to check is the magnets on the door jam and the screen door. If they are even slightly misaligned, you will not get a completed circuit and the steps will not retract.
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Old 09-01-2017, 06:58 PM   #10
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Originally Posted by bes View Post
On my way out of town and can't get the stairs to retract--checked fuses by battery and all seem good--help please
I had the same problem but my steps were stuck and would not extend. took a hammer and hit the housing of extend arm mechanism. it started working again.

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