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Old 03-28-2016, 02:03 PM   #51
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Originally Posted by leisurelarry View Post
Same with me Antone. I was without my 2015 30DS for a total of 112 days the first year due to various service issues. But between Mike Thompsons RV Sante Fe Springs service department, personal phone contacts with Forest River FR3 division in Indiana, patience and perseverance every single deficiency was corrected to my satisfaction. Per California "lemon law" I had those 112 days without my coach added on to my 1 year warranty. I even had items replaced beyond that under warranty. Currently enjoying Bolsa Chica and then on to Bullhead City-Laughlin-Colorado River next week.
Happy trails to everyone!

Leisurelarry, how did you go about getting this done? Who did you contact at FR? I know they have a file on me/my FR3, the guy I spoke to out the gate after MTRV Fountain Valley was less than honest with us told me he'd add the strongly worded letter I wrote to my "file". My FR3 has been in the shop for probably 60 days total the first 11 months, so I'd like to get the manufacturer warranty extended accordingly.




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Old 03-28-2016, 05:49 PM   #52
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Leisurelarry, how did you go about getting this done? Who did you contact at FR? I know they have a file on me/my FR3, the guy I spoke to out the gate after MTRV Fountain Valley was less than honest with us told me he'd add the strongly worded letter I wrote to my "file". My FR3 has been in the shop for probably 60 days total the first 11 months, so I'd like to get the manufacturer warranty extended accordingly.




Antone

2015 Forest River FR3 30DS - No Ragrets

Toad - 2011 Jeep Wrangler

Antone
Look at your work orders from MTRV. Turn it over and read the CALIFORNIA CUSTOMERS WARRANTY NOTICE. It explains your warranty rights as a California customer. No question, it's the law.
My FR3 warranty contact was Kevin Stratton. He is a very busy man but will return your call. (574) 206-7600.
Now, how did I get all done? With great patience, perseverance and politeness.Click image for larger version

Name:	ImageUploadedByForest River Forums1459201736.310177.jpg
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Old 03-28-2016, 06:07 PM   #53
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Originally Posted by leisurelarry View Post
Antone
Look at your work orders from MTRV. Turn it over and read the CALIFORNIA CUSTOMERS WARRANTY NOTICE. It explains your warranty rights as a California customer. No question, it's the law.
My FR3 warranty contact was Kevin Stratton. He is a very busy man but will return your call. (574) 206-7600.
Now, how did I get all done? With great patience, perseverance and politeness.Attachment 103119

Perfect, now I recall that is the guy that helped me. The 3 P's, I like it.


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Old 04-03-2016, 08:51 AM   #54
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We have had the same problem.... a/c leaks in cabin and has been in the shop four times.... Still not fixed, sink drain leaks in bathroom leaking water line in kitchen sink.... Planning on taking the loss and trading it in!!!!
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Old 05-24-2016, 11:26 AM   #55
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Bought our new 2015 25DS on the 13th, found a leak in the shower skylight a few days later (chasing down service for that); took it in for an alignment yesterday and the left windshield wiper broke off and the right one cracked when I turned them on for some drizzle; alignment shop found the front left kingpin to have some movement. Attempting to get all of this addressed by doing my best "squeaky wheel" impression to both the dealer and Kevin Stratton at Forest River.

fingers crossed; we're moving to AK this summer and road tripping there!
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Old 05-24-2016, 11:52 AM   #56
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Bought our new 2015 25DS on the 13th, found a leak in the shower skylight a few days later (chasing down service for that); took it in for an alignment yesterday and the left windshield wiper broke off and the right one cracked when I turned them on for some drizzle; alignment shop found the front left kingpin to have some movement. Attempting to get all of this addressed by doing my best "squeaky wheel" impression to both the dealer and Kevin Stratton at Forest River.



fingers crossed; we're moving to AK this summer and road tripping there!

I was relentless, but kind with Stratton and it worked. I used emails to keep a solid record. I also had a left front kingpin issue and it ended up getting replaced as it was defective.


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Old 05-24-2016, 12:34 PM   #57
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We just got back from a weekend trip to Southern Oregon and again we had zero issues... everything worked perfectly.
I thought I was going to have an issue when we were leaving for home on Sunday morning when the slide outs wouldn't retract... I had started the motor when getting ready to leave. I raised the leveling jacks and was preparing to depart but the wife was still putting stuff away... when she finished in the bedroom, I tried to retract the bed slide and the panel was dead... nothing happened. I thought it was broken or had tripped the breaker but once I turned off the motor, the slides worked...
I think if must have a safety cut-off switch that won't allow slide operation if the motor is on...
regardless... it was a great trip.
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Old 05-24-2016, 12:40 PM   #58
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We just got back from a weekend trip to Southern Oregon and again we had zero issues... everything worked perfectly.
I thought I was going to have an issue when we were leaving for home on Sunday morning when the slide outs wouldn't retract... I had started the motor when getting ready to leave. I raised the leveling jacks and was preparing to depart but the wife was still putting stuff away... when she finished in the bedroom, I tried to retract the bed slide and the panel was dead... nothing happened. I thought it was broken or had tripped the breaker but once I turned off the motor, the slides worked...
I think if must have a safety cut-off switch that won't allow slide operation if the motor is on...
regardless... it was a great trip.
The slides WILL NOT operate (on newer models to my understanding) if the motor is running. I am not sure if it was forest river or another company, but there were some issues a couple of years ago where slideouts WERE OPENING while car was in motion!

This might be a forest river safety thing (which I think is good) I do not know if all manufacturers are doing this.
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Old 05-24-2016, 12:46 PM   #59
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The slides WILL NOT operate (on newer models to my understanding) if the motor is running. I am not sure if it was forest river or another company, but there were some issues a couple of years ago where slideouts WERE OPENING while car was in motion!

This might be a forest river safety thing (which I think is good) I do not know if all manufacturers are doing this.
I believe you are right... and it's a good idea.
It was just one of those things you forget after not using the coach for a few months... I was kind of stumped for a few minutes when they wouldn't close... all of the horror stories you hear on this site started racing through my mind and I was thinking I was going to have a problem.

The wife and I were sitting there on the sofa one night thinking about our decision to purchase the FR3 and we are both happy we made the right choice... there have been little things, but nothing serious and we have a warrantee if anything major creeps up... overall we are very happy with our 30DS
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Old 05-24-2016, 12:49 PM   #60
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I believe you are right... and it's a good idea.
It was just one of those things you forget after not using the coach for a few months... I was kind of stumped for a few minutes when they wouldn't close... all of the horror stories you hear on this site started racing through my mind and I was thinking I was going to have a problem.

The wife and I were sitting there on the sofa one night thinking about our decision to purchase the FR3 and we are both happy we made the right choice... there have been little things, but nothing serious and we have a warrantee if anything major creeps up... overall we are very happy with our 30DS
So far nothing with ours. I kind of equate RV's with a new home, there is always going to be gotchyas when you take possession.
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