I am sure there are worse stories, but here is my most recent one with a dealer:
On both slide outs on my FR3, the cables were exposed when the slide out was IN. Both cables have significant fraying on them (Multiple strands were actually broken.) We had one of the slideouts repaired about a month after we bought the RV new. (2014 from Colerain RV north of Cincinnati.) That repair took several weeks because they said they were waiting on parts from Forrest River. (That is NOT the story FR offered. They said, that they weren't even ordered.) Anyway back to the current problem of frayed cables. I made an appointment for service back in the first part of June. They couldn't schedule me in until July 18?. I brought it in July 18. They asked me when I wanted it back. I told them ASAP but July 29th was my "drop dead" date. They were fine with that. On July 25th I called to get status. They said they hadn't started on it!! I reminded them of the "drop dead" date that they promised. (That was noted on the work order.) They then said they would bring it in and start working on it immediately. Later I needed something from the RV, so I stopped by on the 27th to pick it up. It took them 10 minutes to find the keys. I then went to the RV which was still parked in the same spot and it appeared no one had touched it. I went back into the office and, they agreed that no one had touched it. And it didn't seem to bother them in the least. They didn't seem to understand why I would be upset !!
I again reminded them of the dates. There reply was that they were busy. I asked "Why did I make an appointment then"? "Why didn't they bother to tell me at some point that they were not going to make the date." Why did they lie and say they were going to bring it in immediately? Anyway, knowing that they were not going to have it done anywhere near the promised date, I took the RV home and I will do the repairs myself. I never even received an apology, other than "we have been real busy." This was Northside RV in Lexington, KY. I found out that they were just purchased a few months ago by Colerain RV, (The company I bought it from.) I think you will find that this type of service and treatment is NOT remarkable in the RV field.
Jim and Katy
w/ Shelby and Sealy (Bernese Mountain Dog and a Nice Mut)
HAM CALLSIGN - AI4SR
EE, IBMer, Race Car Builder, now Retired.