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Old 07-26-2016, 01:13 PM   #71
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We also had the rusty storage door latches, but we insisted the dealer order replacements with the same key and they did. If they won't do it ask to speak to the manager. Our service guy would not get back to us with phone calls or emails until we called the Manager of the whole dealership, now he responds within the day.

In addition, we had probably 10-12 minor things that the dealer had to fix over two visits. Each time they had the rig for 3 - 4 weeks which is just ridiculous. And we have to drive 1 1/2 hours back and forth for service. It's a pain! But we are hoping that we have found and fixed all the kinks and do not have a lemon.
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Old 07-26-2016, 01:23 PM   #72
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Well said Jim Schings!


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Old 07-29-2016, 08:19 PM   #73
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Thank you to the people that are saying that you are enjoying your FR3. We just brought our 2016 FR3 30DS home today and this forum thread almost makes me cry. We anticipate issues with our 2nd home - just hope there is some enjoyment ahead of us.
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Old 07-29-2016, 08:48 PM   #74
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Hopefully you'll have a supportive dealer. Most aren't worth the time dealing with. Just post any issues on here that you have and someone will help you find the solutions. There is a bit anxiety buying a 80-90k rig and lot to learn if this is your first rig. Congrats on your new home and we'll see ya around.
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Old 07-29-2016, 10:56 PM   #75
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I am sure there are worse stories, but here is my most recent one with a dealer:

On both slide outs on my FR3, the cables were exposed when the slide out was IN. Both cables have significant fraying on them (Multiple strands were actually broken.) We had one of the slideouts repaired about a month after we bought the RV new. (2014 from Colerain RV north of Cincinnati.) That repair took several weeks because they said they were waiting on parts from Forrest River. (That is NOT the story FR offered. They said, that they weren't even ordered.) Anyway back to the current problem of frayed cables. I made an appointment for service back in the first part of June. They couldn't schedule me in until July 18?. I brought it in July 18. They asked me when I wanted it back. I told them ASAP but July 29th was my "drop dead" date. They were fine with that. On July 25th I called to get status. They said they hadn't started on it!! I reminded them of the "drop dead" date that they promised. (That was noted on the work order.) They then said they would bring it in and start working on it immediately. Later I needed something from the RV, so I stopped by on the 27th to pick it up. It took them 10 minutes to find the keys. I then went to the RV which was still parked in the same spot and it appeared no one had touched it. I went back into the office and, they agreed that no one had touched it. And it didn't seem to bother them in the least. They didn't seem to understand why I would be upset !!
I again reminded them of the dates. There reply was that they were busy. I asked "Why did I make an appointment then"? "Why didn't they bother to tell me at some point that they were not going to make the date." Why did they lie and say they were going to bring it in immediately? Anyway, knowing that they were not going to have it done anywhere near the promised date, I took the RV home and I will do the repairs myself. I never even received an apology, other than "we have been real busy." This was Northside RV in Lexington, KY. I found out that they were just purchased a few months ago by Colerain RV, (The company I bought it from.) I think you will find that this type of service and treatment is NOT remarkable in the RV field.
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Old 07-30-2016, 11:24 AM   #76
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That's horrible Jim...
I'd write the management a pretty long letter and maybe even contact FR over it...
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Old 07-30-2016, 11:55 AM   #77
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Thanks. Yep. I did yesterday. To Colerain and FR. Both have a contact email on a web page that basically says, "We want to be the leader in the RV business in sales and service. Please contact us with concerns. " I will let you know their response(s).
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Old 07-30-2016, 12:48 PM   #78
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Regarding what moves and what doesn't when the motor is running. My 2013 Forester 3011 DS will not allow the slides or awning to operate when the motor is running. I would say that's a good thing.
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Old 07-30-2016, 01:58 PM   #79
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when working on the cables, make sure they appear parallel to the ground when inspecting them. Bal Norco Accuslide are the systems we have. There website has the service manual avail for you.
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Old 07-30-2016, 07:48 PM   #80
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Combatcoal, Thanks. I looked at the online manual and that system does look to be the same as mine. Very helpful.
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