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Old 06-10-2015, 06:55 PM   #1
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Top person to contact

Does anyone know the name and email address of the top person to contact re an unresolved problem with a 30 ft. 2014 FR3 motorhome? The problem is with the Ford chassis which Forest River chose for their FR3. We have repeatedly talked with Forest River service dept. and the Ford Motor Co. The motorhome has been in for repairs on 5 occasions since April. It was in a Ford approved repair shop each time, the last time being for 9 days. The problem continues. I have tried unsuccessfully to learn the name and address, also email , of any if the top people at Forest River. Does anyone have that info you can share? It would be very much appreciated. Thank you.
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Old 06-10-2015, 07:40 PM   #2
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What is the issue with your RV?


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Old 06-10-2015, 07:52 PM   #3
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It has frequent loss of acceleration or loss of RPMs. Initially we thought it was due to being a new RV and possibly having moisture in the gas tank. After taking it on the first long trip in April, we knew that couldn't be the problem. It will suddenly and randomly refuse to accelerate. No warning g lights, nothing shows on the dash, and the motor doesn't die...at least it hasn't yet...and after maybe 10 - 20 seconds it starts running correctly. This has happened countless times and is scary when we're on a freeway, in particular.
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Old 06-10-2015, 08:03 PM   #4
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Sounds like a drive by wire issue.



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Old 06-10-2015, 08:05 PM   #5
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Have you tried either of these?

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Old 06-10-2015, 08:16 PM   #6
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We have spoken several times with a gentleman from Kevin Stratton's office. He has been in contact with Ford but nothing seems to work as far identifying the problem and how to fix it. We took a trip to Arkansas last week and the motor home behaved the worse yet on our way home. I have reached the point where I don't want to travel in it. The repair shop has now installed some type of remote monitor on it yesterday. In the time it took my husband to drive it less than 30 miles from the repair shop to home, it did it's loss of RPMs 7 times. The problem now is none of the mechanics or techs know how to read the data. Yes, I'm serious. We have been on the phone with the trucking repair shop. Ford, and Forest River throughout the day. We get nowhere.
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Old 06-10-2015, 08:22 PM   #7
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I can understand your fustrations but sometimes issues are hard to find and take some time.
I don't think calling upper "fr" management is going to help much if at all.
It's a Ford issue really, including "warranty"
That is who you should be calling.


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Old 06-10-2015, 08:31 PM   #8
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Yes, it's a Ford issue and we called Ford in April..that was where we started by calling the number on the Ford warranty. We contacted Forest River because it is a Forest River product and we were looking for some help to move things along with Ford. This has been going on almost two months. When it began, the RV had less than 10K miles. It's quite disappointing to say the least.
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Old 06-10-2015, 08:40 PM   #9
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I would be riding Fords wide side like an A-10 set on seek.

If the shop you have been going to can not deal with the issues you need to find another shop even if it means having it towed to and from and tell the Ford factory they will be getting the bill.
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Old 06-10-2015, 08:41 PM   #10
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Quote:
Originally Posted by Ford Idaho View Post
I would be riding Fords wide side like an A-10 set on seek.

If the shop you have been going to can not deal with the issues you need to find another shop even if it means having it towed to and from and tell the Ford factory they will be getting the bill.
I agree!

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