We had issues with our dealer at first too. We escalated our issue all the way up to the owner (sent him a written letter) and then got a call from him on the phone. Things have improved a lot (for us at least) since then. Up to that point though I was ready to never return. Unfortunately for us they're the only dealer close by that can do work, so we were running out of options if they didn't step it up. So with my fingers crossed, things have been going well with them now, my last issue was directly with the manufacturer...
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