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Old 09-16-2015, 08:00 PM   #21
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After reading this thread it looks like that the FR3's has the same problems as the Sunseeker and Forester just different parts,was giving some thought to a FR3 but maybe better off to keep what I have
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Old 09-16-2015, 08:12 PM   #22
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This is why extended warranties are useless. When I go to a repair shop and tell them I have no warranty and am paying cash. I just jump ahead of the line. These shops hate the red tape and dealing with warranties. It is a full time job. So from my experience, I would never purchase an extended warranty. I asked FR to replace my faulty electric step. No one wanted to do it and had to fight with FR for approvals. Countless hours wasted. Dealer said it would take 4 weeks. 2 days later I called dealer and said can you order me a step and install. I said I would pay cash. They had it 48 hrs and installed that same day. Crazy that I have to resort to this but. ....
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Old 09-16-2015, 08:53 PM   #23
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Extended warranties are not usually thru manufactures which makes them work more smoothly and repair shops know which ones that work well and that's who I bought from, the one that worked well with the best repair shop in my area and works well in other areas as well
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Old 09-16-2015, 08:58 PM   #24
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I have had a FR. TT and upgraded to a FR 5er which we love I have had a couple of warranty items that needed to be taken care of . When I talked with the dealer ( Orchadr Trailer ) they ordered the parts , which took about two weeks and when they came in I took the 5er to the dealer and waited while they did the repairs . I guess the bottom line is the dealer you choose is as important as the prouduct you buy . When we go to upgrDe again it will be a FR product from the same dealer .
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Old 09-16-2015, 09:04 PM   #25
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That is the way it suppose to be you should not be the minority and maybe you are not I certainly don't know but it hasn't been my case
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Old 09-16-2015, 09:58 PM   #26
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Bottom line. You do not have to take your coach to the dealer you bought it from for warranty work. If a dealership sells a FR product, they are authorized to do warranty work on just about any FR product (as told to me by Travis Bird). Yes, it's always best to check first.


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Old 09-16-2015, 10:05 PM   #27
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Authorized only means that they have authority to work on FR products. They have no obligation to do so unless you bought from them and if they decide to warrant your RV doesn't mean they will take the time to do a good job if it doesn't pay them enough to do that. Entirely up to the dealer doing the job
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Old 09-16-2015, 10:06 PM   #28
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IMHO, extended warranties are very useful, but as stated, if the ext. warranty is through the mfg. best to pass and buy from an outside company. I've used my EW twice and both times the problem was fixed by a mobile repair service at my home.


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Old 09-16-2015, 11:49 PM   #29
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Quote:
Originally Posted by Albert1950 View Post
Philv,

After experiencing similar issues with camping world in Akron, I talked with Travis Bird who gave me three other choices in the Cleveland area. I chose Neff Brothers in Lorain Ohio. they kept me informed and more importantly fixed the problems. The moral is you have choices for warranty repair. Actually where you take it for warranty repair is your choice.

Unfortunately I was told by a customer service representative from Forrest River that it had to be a dealer that sold FR product


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Old 09-16-2015, 11:58 PM   #30
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We purchased our FR3 30DS in early July and after a few short trips, took it from Southern California to Zion National Park. What a great trip and shakedown cruise for the RV. By the time we got home, I had a fairly extensive list of items that needed to be addressed under warranty. It took about 3 weeks to get the RV into Giant RV due to their busy schedule but what the hell they are local and I strongly believe in keeping the tax dollars local. When I dropped it off On the 20th of August, told them that I needed it back on Sept 11th for a family trip to the beach for the weekend. I went to the dealership at noon to pick it up only to find that NONE of the things I dropped it off for were repaired. "Still waiting manufacturer authorization" was what I was told. I immediately called a Forest River leaving voice mails for Kevin Stratton and Travis Bird. By noon Monday still no call back from either.

If I handled my business like this, I would be out of business.

Out of desperation I did a little online research findings the names of Rod Batts (FR3, Director of Warranty Repairs) and his boss, Dan Evans. I drafted an email to both explaining the broken system and lack of response.

This morning I received an email from Rob explaining that all but a few had been reviewed and approved. They will follow up with the dealer today for further information.

Is this what one should expect with a Forest River? I understand the logistics of the manufacturer also needing to work with their supply chain for defective parts but it seems to me that the customer is the one suffering the most.

Their system is broken!


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I received a follow up email from Rob Batts today assuring me that he had been in touch with the dealer. All items have been approved for repair and the parts on hand will be shipped next day air. The remaining including the windshield which will be drop shipped from the manufacturer.

I did ask if anyone from FR ever read these blogs as they are pretty eye opening. His response was that he is busy trying to take care of the customers.


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