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Old 09-03-2015, 02:53 PM   #1
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Warranty Waiting

Hello All, back on July 19, 2015, I took my FR3 25DS back to the Dealer for a Backup Camera failure, it has taken until TODAY for the parts to arrive to the Dealer, this is ridiculous, they are obviously manufacturing these units, why couldn't they just go to the production floor and pull these parts, instead of taking care of a Customer, they produced another unit to sit on a Dealer lot; I have some experience on Supply Chain (40 years), I would have cannibalized a new unit to take care of the Customer, this has revealed to me a lack of Customer focus at Forest River, I like my RV, and this is not on the Dealer, I will not trade for a while, but when I do, I will not be looking at any Forest Rivers unless there is a change in the future.
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Old 09-03-2015, 03:13 PM   #2
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Who said it took forest river this long to get parts to your dealer?

The dealer?

TURBS
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Old 09-03-2015, 03:21 PM   #3
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I feel your angst but you just ran head first into the RV industry business model. Ive had 2 other brands and have experienced the same issue with parts. Last year I was in Forest City, IA and did that tour. There were folks there complaining about the same issue.
I don't think you will find any better after purchase support in another brand. Thats a shame but IMO it is our (the consumers) fault. We get frustrated and fix it ourselves thereby allowing this business model to be successful (profitable). The only way to change it is for us to stop buying and stop fixing their slop. OK, getting off my soapbox now. Thanks for reading.
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Old 09-03-2015, 03:23 PM   #4
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Quote:
Originally Posted by TURBS View Post
Who said it took forest river this long to get parts to your dealer?

The dealer?

TURBS...
Amen TURBS. I have experienced that "story" as well.
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Old 09-03-2015, 03:25 PM   #5
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Who said it took forest this long to get parts to your dealer?

The dealer?

I have been calling and emailing about this matter since a week after taking the RV to the Dealer, I have corresponded w/both, Dealer and FR, I am an persistent person, always have been in my professional and personal endeavors; whatever the Warranty process is between the Dealer and FR, it is IMO, broken, I would even volunteer my expertise to review and submit to FR a better process for FREE, they would only have to pay for my room and board (I am cheap), take me a week looking at current processes and data, definitely would have a better process than they have now and would put my name behind it, but they have to wait until next Spring as I am going to be a Snow Bird for the first time in my life
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