Originally Posted by Gem Hunters
You would think that a company owned by Warren Buffet could and would produce a quality product that was second to none. But when you read about all the reoccurring problems on the FR3 with broken steps, broken slide-out gear boxes, faulty AC units, plumbing issues, windshield issues, shower issues, etc. Makes you wonder, "what's next?" I'm almost afraid to take mine out for fear of what is going to breakdown! It is disturbing to say the least. Combine that with their dealer network who can't seem to fix anything in less than 3-weeks only adds insult to injury!! Heck, the guy who did my walk thru with me when I picked my new FR3 didn't even know where the switch was for the awning LED lights! Forest River....are you listening?????? Better yet, do you care??????
Sent from my iPad using Forest River Forums
Fantastic summary of issues Gem. And yes, they are listening
- the first response to my original post was from FR3 Sales Trainer, and it came in around midnight Indiana time on Monday, within hours of when I posted it. I am confident that they are keeping tabs on this forum, but for some reason have chosen to stay silent.
Yesterday there was no resolution of the problem, so we tried to set up a meeting with the GM of our dealer for today, as we are picking up the RV for a camping trip. The dealership is a "small" family owned company so he is also the sales manager who closed the deal with us in May. But he's not in today (he was not in last Friday or Saturday either when I tried to get a chance to meet with him) so he asked us to meet with the Service Manager.
We will be meeting with the SM, our service rep, and the tech this morning. I will request a list of all of the steps that have been taken to resolve this problem since we bought it. I am expecting some resistance, but we will see what happens. And of course we will also want to know what the next step should be.
To answer a few questions:
Yes, they have replaced the circuit breaker.
Jleising - I love your idea of getting FR to authorize the repair work to be done elsewhere, but since they won't answer our calls, how do we get that done? According to the dealer, FR is the hold up, making them jump through hoops before warranty work will be authorized. Since we are not privy to the communication between them and FR won't share with us, I have to assume that the dealer is telling the truth.
Mary Ellen and Weezer - While the "nuclear" option has crossed my mind, I have no plan to go that route. It's one of things that you think about but don't really do. I'm not interested in harming the business that sold it to me - I'm certain that they had no idea that we were getting a lemon. In fact I believe it's the first MH they ever sold. (Of course if I had known that when we bought it, I probably would have gone elsewhere.)
Bob34787 - Wow - I can't believe you are still doing the RV thing after what you have been through. I'm glad that you finally got something that works.
Lynkage - Your suggestions are going with us today, highlighted, along with those of several others posting to this forum.
Zippyzrx - I love your optimism. I hope your coach gets the needed repairs without the hassles we are having. And of course I have posted atta-boys to FR and Mike Hums when they were deserved. I will be THRILLED to let you all know when this problem is TCO.
Gem - You get the award for the best post of all. Even if we could make it to Indiana in time to get to the rally, there is no way I am climbing into an RV in August in Arizona and driving it 1800 miles without AC to protest the lack of AC.
I really appreciate everyone's feedback. I like knowing that I am not howling into the wind and even though I don't know any of you, your support and suggestions are really helpful.
More news later.