Reply
 
Thread Tools Display Modes
Old 08-07-2014, 02:20 PM   #41
Senior Member
 
Join Date: Jul 2010
Posts: 467
Quote:
Originally Posted by cdnwillyg View Post
I have sat and read through this post and regardless of the issue why hasn't FR stepped in and resolved it? The RV owner should not have to get involved between dealerships and home office with any warranty issues. I don't care what the cost, resolve the issue. I find it really sad when the buck gets passed around to who's fault it is....don't care!!!! They take your money they should stand behind their product.
Can you tell I'm going through a similar issue but not how to fix it, or whos's fault it is but the estimate is too high from a third party that has the expertise to resolve it. We complain that these RV's seem over priced but pay because thats what it takes to get them.
Come on FR man up as they say!!!!
if you read the warranty that comes with your rv you will find that the ultimate resolution to all issues related to an rv under warranty rests with FR, if the dealer cannot fix it the factory can, the problem is they expect you to deliver it, If you are lucky you can get them to have horizon transport pick it up as they did in my case, still had problems when I got it back and that's when it got traded. My next FR product a 2013 36 CKTS was in the shop 7 months out of 12 so it went , my next was the 2013 Aviator, which FR decided not to produce shortly after we bought making it an orphan with no resale value so now I have heartland landmark, great warranty service and very few problems. In any case good luck, seems like a simple matter if just running new wires, unless the walls are vacuum bonded, than it gets a little harder.
__________________

__________________
bob34787 is offline   Reply With Quote
Old 08-07-2014, 02:21 PM   #42
Senior Member
 
Rugged Brown's Avatar
 
Join Date: Jan 2011
Posts: 2,098
Quote:
Originally Posted by Weezer View Post
And what if the dealer then hooked up to your RV, dragged it out to that public sidewalk, unhooked from it, dusted off his hands, smiled and wished you a good day?


That *is* a viable "nuclear option" for the dealer. The very title of this thread implies that the OP is more upset with FR than with the dealer. From what I've read, the dealer IS trying to work with the owner.

I strongly advise not going with the "nuclear option" and I won't put a winky winky behind it.

I think that's pretty much what the dealer is doing. There has to be some recourse for the consumer.
__________________

__________________
Terry/Bernadette
Lily the Yorkie
2015 Dodge Ram Sport 1500
2015 Crossroads Zinger ZT28BH
Rugged Brown is offline   Reply With Quote
Old 08-07-2014, 02:46 PM   #43
happy camper
 
Join Date: Jul 2014
Location: Georgia
Posts: 20
Quote:
Originally Posted by Weezer View Post
And what if the dealer then hooked up to your RV, dragged it out to that public sidewalk, unhooked from it, dusted off his hands, smiled and wished you a good day?


That *is* a viable "nuclear option" for the dealer. The very title of this thread implies that the OP is more upset with FR than with the dealer. From what I've read, the dealer IS trying to work with the owner.

I strongly advise not going with the "nuclear option" and I won't put a winky winky behind it.
I hear ya... Not a good option. I hope she makes progress with the dealer... How frustrating and painful to lose the best part of your camping summer like this.
__________________
Mary Ellen is offline   Reply With Quote
Old 08-07-2014, 03:19 PM   #44
2012 Solera
 
Join Date: May 2012
Posts: 983
I ended up finding an RV repair shop with good internet reviews. Got okay from FR to use an outside shop. Major issue - slideout motor mount broke off frame! The outside shop I used was way more motivated to get the job done - and right the first time. Also, in my opinion, way more qualified. They don't want RV's sitting on their lot for weeks. Dealer said several weeks; outside shop completed job (correctly) in three days - would have been faster if I had said urgent. They have lots of parts on-hand. I paid them, was reimbursed by FR. Dealer, in my opinion, was/is hopeless. If you were anywhere near here, I would recommend them - Ideal RV and Trailer Supply, Redwood City, CA.
As I have suggested to others on the forum previously, skip the dealer - go to an outside shop. In truth, your issue sounds relatively simple.
__________________
JLeising
2012 Solera "S"
Calif SF Bay Area
JLeising is offline   Reply With Quote
Old 08-07-2014, 03:27 PM   #45
NELA
 
Weezer's Avatar
 
Join Date: May 2013
Posts: 3,220
Quote:
Originally Posted by Rugged Brown View Post
I think that's pretty much what the dealer is doing. There has to be some recourse for the consumer.

Anyone who has spent more than a few days on this forum realizes that the ultimate recourse is with Forest River.

I'll say this: if I had a customer with whom I had tried so many things to make right a problem, and *according to the OP, FR would not come forward with a wiring diagram, then see that customer out in front of my business trying to *damage* me and my business, that would be the point at which I'd stop trying to help.

*emphasis added because I don't know for a FACT this is true

These sort of public protests can certainly backfire. I would never attempt this without consulting with an attorney or checking with the local clerk of court regarding what I can and cannot do legally.

One incorrect word spoken or written on a sign could result in a libel suit.


Am I without sympathy for this person and their problem? Absolutely NOT. Just hate to see a bad situation made much worse.
__________________

If age is a state of mind, and I've lost my mind, I'm AGELESS, right?
Give me 40 acres and I'll turn this rig around:
Flagstaff 5er 2014 8528 IKWS, Platinum Package, Regency Interior "Buffy"
F250 Super Duty 2013 Tuxedo Black "Biff"
Days camped 2014: 30
Weezer is offline   Reply With Quote
Old 08-07-2014, 03:40 PM   #46
Senior Member
 
Rugged Brown's Avatar
 
Join Date: Jan 2011
Posts: 2,098
When I fight authority, authority always win.

I'm not a great singer, but that's the best I can do.
__________________
Terry/Bernadette
Lily the Yorkie
2015 Dodge Ram Sport 1500
2015 Crossroads Zinger ZT28BH
Rugged Brown is offline   Reply With Quote
Old 08-07-2014, 04:03 PM   #47
Member
 
Gem Hunters's Avatar
 
Join Date: Jan 2014
Posts: 43
FR is having their annual rally in Indiana next week with 600+ FR. FR Owners there with their rigs. You might consider driving it up there and tell them if you can't fix it then replace it with one of equal or greater value. Kinda hard to say "no" with 600 other rig owners there listening and watching.....LOL!!!


Sent from my iPad using Forest River Forums
__________________
Gem Hunters is offline   Reply With Quote
Old 08-07-2014, 04:05 PM   #48
Senior Member
 
heavynlori's Avatar
 
Join Date: Oct 2013
Posts: 1,066
Quote:
Originally Posted by Gem Hunters View Post
FR is having their annual rally in Indiana next week with 600+ FR. FR Owners there with their rigs. You might consider driving it up there and tell them if you can't fix it then replace it with one of equal or greater value. Kinda hard to say "no" with 600 other rig owners there listening and watching.....LOL!!!


Sent from my iPad using Forest River Forums

The rally is going on this week in Goshen


Sent from my iPhone using Forest River Forums
__________________
heavynlori is offline   Reply With Quote
Old 08-07-2014, 04:13 PM   #49
Member
 
Gem Hunters's Avatar
 
Join Date: Jan 2014
Posts: 43
You are correct. The rally is this week


Sent from my iPhone using Forest River Forums
__________________
Gem Hunters is offline   Reply With Quote
Old 08-08-2014, 09:22 AM   #50
Member
 
Join Date: May 2014
Location: Phoenix
Posts: 85
Meeting with the Service Manager today (8/8)

Quote:
Originally Posted by Gem Hunters View Post
You would think that a company owned by Warren Buffet could and would produce a quality product that was second to none. But when you read about all the reoccurring problems on the FR3 with broken steps, broken slide-out gear boxes, faulty AC units, plumbing issues, windshield issues, shower issues, etc. Makes you wonder, "what's next?" I'm almost afraid to take mine out for fear of what is going to breakdown! It is disturbing to say the least. Combine that with their dealer network who can't seem to fix anything in less than 3-weeks only adds insult to injury!! Heck, the guy who did my walk thru with me when I picked my new FR3 didn't even know where the switch was for the awning LED lights! Forest River....are you listening?????? Better yet, do you care??????


Sent from my iPad using Forest River Forums
Fantastic summary of issues Gem. And yes, they are listening - the first response to my original post was from FR3 Sales Trainer, and it came in around midnight Indiana time on Monday, within hours of when I posted it. I am confident that they are keeping tabs on this forum, but for some reason have chosen to stay silent.

Yesterday there was no resolution of the problem, so we tried to set up a meeting with the GM of our dealer for today, as we are picking up the RV for a camping trip. The dealership is a "small" family owned company so he is also the sales manager who closed the deal with us in May. But he's not in today (he was not in last Friday or Saturday either when I tried to get a chance to meet with him) so he asked us to meet with the Service Manager.

We will be meeting with the SM, our service rep, and the tech this morning. I will request a list of all of the steps that have been taken to resolve this problem since we bought it. I am expecting some resistance, but we will see what happens. And of course we will also want to know what the next step should be.

To answer a few questions:

Yes, they have replaced the circuit breaker.

Jleising - I love your idea of getting FR to authorize the repair work to be done elsewhere, but since they won't answer our calls, how do we get that done? According to the dealer, FR is the hold up, making them jump through hoops before warranty work will be authorized. Since we are not privy to the communication between them and FR won't share with us, I have to assume that the dealer is telling the truth.

Mary Ellen and Weezer - While the "nuclear" option has crossed my mind, I have no plan to go that route. It's one of things that you think about but don't really do. I'm not interested in harming the business that sold it to me - I'm certain that they had no idea that we were getting a lemon. In fact I believe it's the first MH they ever sold. (Of course if I had known that when we bought it, I probably would have gone elsewhere.)

Bob34787 - Wow - I can't believe you are still doing the RV thing after what you have been through. I'm glad that you finally got something that works.

Lynkage - Your suggestions are going with us today, highlighted, along with those of several others posting to this forum.

Zippyzrx - I love your optimism. I hope your coach gets the needed repairs without the hassles we are having. And of course I have posted atta-boys to FR and Mike Hums when they were deserved. I will be THRILLED to let you all know when this problem is TCO.

Gem - You get the award for the best post of all. Even if we could make it to Indiana in time to get to the rally, there is no way I am climbing into an RV in August in Arizona and driving it 1800 miles without AC to protest the lack of AC.

I really appreciate everyone's feedback. I like knowing that I am not howling into the wind and even though I don't know any of you, your support and suggestions are really helpful.

More news later.
__________________

__________________
auntieshoes is offline   Reply With Quote
Reply

Tags
dealer, forest river

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off



» Virginia Campgrounds

Reviews provided by




ForestRiverForums.com is not in any way associated with Forest River, Inc. or its associated RV manufacturing divisions.


Copyright 2002- Social Knowledge, LLC All Rights Reserved.

All times are GMT -5. The time now is 12:04 PM.