Why won't Forest River work with our dealer? Feeling Buyer's Remorse
I know that potential buyers look here to help them make a decision about whether to invest in a certain MH and at this point they need to know about our ongoing problem and Forest River's unwillingness to work with the dealer to fix our problem. At this time I would strongly recommend against buying a FR product. I know someone else posted that they would be happy to just turn in the keys and get a refund and I know exactly how they feel.
We bought our FR3 25ds on May 9, and we were so excited. It was our first RV and we were really looking forward to the fun times ahead. Sadly, it has been at the dealership for more time than it has been available for us to use since we bought it, but we are still making full payments on the rig, and paying for the full cost of storage. At this point the fun vs. frustration and annoyance scale has tipped.
While the dealership tells us that all of the smaller issues have been resolved, like a faulty drawer and sealant for the windshield, they are completely stumped as to how to fix the air conditioning for the coach. They have tried at least 3 different units and still the problem exists.
This was a problem that started the first weekend that we had the RV, and nearly 3 months later there is no solution. I don't doubt that the dealership is trying to get it fixed. We talk to them at least once a week and they sound optimistic, but then the problem is not solved.
Our first big trip was 12 days on the road in Arizona and Colorado. We knew that the AC was not working so we tried to stay in places with cooler temps. But there were a few times when we would have used the AC had it been an option. We were very thankful that we spent the $500 to get a fantastic fan installed during our first service visit.
Here is a summary of most of what we have been through so far regarding the coach AC. I don't have all of the details but this is what I can recall.
When we try to use the coach AC is that it comes on for a few seconds and blows cool air but then the circuit trips. At first they decided that the problem was that the breaker is 20 amps and the AC was pulling 21. But the AC was only meant to pull 20. They explained that because we are in AZ it's working harder than it was intended, so they were going to order one that was designed to run on less than 20.
Then we were told no such AC exists. Then we were told that a special high efficiency unit was ordered and that should fix the problem. It didn't. Then the new tech was hired and he was going to be able to find the problem and fix it. He was trying to trace the wires but he says he can't do that without the wiring diagrams. Last Thursday we were told that in spite of asking for them neither Dometic or Forest River has given them a wiring diagram so that they can see if the problem is in the wiring.
As of last Thursday, the dealer says they tried for 2 days to get the wiring diagram from FR and they still have not provided it. Justin Williams from FR called my husband Thursday morning saying that this was the first he had heard of this being a problem for us or anyone else (I know I've seen other posts here about the AC not working). When the dealer still did not have the diagram by noon on Friday (which is 3:00 in Indiana) my husband tried to reach Justin and got only voice mail, run around and no call back when he left a message. That is the same situation I ran into trying to reach FR parts/warranty department after meeting with Mike Hums several weeks ago.
On Sunday (yesterday) while cruising the message boards I found the diagrams that someone else posted, so we sent the link to the dealer with a cc to our contacts at FR, Mike Hums and Justin Williams. Our dealer was excited to have them and when we spoke to the service rep hei thought that FR had provided them.
It's Monday evening, and we don't know if the dealer figured out how to fix the AC, and we don't know if FR communicated with the dealer - but we have heard nothing.