Reply
 
Thread Tools Display Modes
Old 11-17-2016, 08:52 PM   #1
Senior Member
 
Evo2700's Avatar
 
Join Date: Oct 2014
Location: SoNV
Posts: 253
FR Lack of Quality and Service

My trailer is only two years old and the countertops throughout the trailer are delaminating. The dealer I purchased the trailer from contacted Mike Rodriguez from FR about the issue on 11/9/16 and CCed me in the email. As of yesterday there has been no response from FR. I emailed him myself and have yet to get a response. Not only am I annoyed this is happening with only a two year old trailer, but I am more annoyed the FR doesn't even care enough to respond. I am not sure another FR product will be purchased by this household if this lack of quality and customer service continues. To completely ignore customers concerns about quality issues shows how little the company cares.
Attached Thumbnails
Click image for larger version

Name:	image.jpg
Views:	194
Size:	355.8 KB
ID:	125371  
__________________

__________________

2015 Evo 2700
2017 Ram 2500 6.4 Hemi 4.10
Evo2700 is offline   Reply With Quote
Old 11-17-2016, 08:54 PM   #2
Senior Member
 
Evo2700's Avatar
 
Join Date: Oct 2014
Location: SoNV
Posts: 253
Pictures show how the counters are peeling apart.
Attached Thumbnails
Click image for larger version

Name:	image.jpg
Views:	178
Size:	355.8 KB
ID:	125375  
__________________

__________________

2015 Evo 2700
2017 Ram 2500 6.4 Hemi 4.10
Evo2700 is offline   Reply With Quote
Old 11-17-2016, 08:58 PM   #3
Senior Member
 
Evo2700's Avatar
 
Join Date: Oct 2014
Location: SoNV
Posts: 253
Sorry, having issues loading the pictures
Attached Thumbnails
Click image for larger version

Name:	image.jpg
Views:	174
Size:	463.3 KB
ID:	125376  
__________________

2015 Evo 2700
2017 Ram 2500 6.4 Hemi 4.10
Evo2700 is offline   Reply With Quote
Old 11-17-2016, 09:46 PM   #4
Senior Member
 
jonrjen's Avatar
 
Join Date: Sep 2013
Location: TEXAS
Posts: 809
I'm sorry to hear that your having issues with your FR product.

We had a few issues that were/are much more serious in nature and the Wildcat division of Forest River has bent over backwards in correcting the matters.

Maybe a phone call will produce better results than an email.
__________________
2018 Berkshire XL 40B

Past RVs: National Pacifica 40', Kenworth T300 Toterhome, Jayco Class C 32'. American Eagle 40',
American Eagle 40', Bounder 38' tag axle
jonrjen is offline   Reply With Quote
Old 11-17-2016, 09:59 PM   #5
Senior Member
 
Oaklevel's Avatar
 
Join Date: Sep 2012
Location: Virginia
Posts: 5,064
Are the counter tops delaminating or is only the edge banding coming off. If it is the edge banding it in not really a quality issue I believe the the edge band is shrinking.
And the glue not holding.

__________________

2005 Dodge 3500 Cummins
2017 Wildwood Lodge 4092 BFL
1966 Mustang GT
1986 Mustang SVO
Lillie Spoiled Rotten Boxer Mix
Oaklevel is offline   Reply With Quote
Old 11-17-2016, 10:01 PM   #6
Senior Member
 
Join Date: Sep 2016
Posts: 447
Just fix it yourself and get back on the road.
Philos3 is offline   Reply With Quote
Old 11-18-2016, 01:27 PM   #7
Junior Member
 
Join Date: Mar 2016
Posts: 16
We purchased a new 2016 Georgetown GT3, and it had many quality issues. I called FR, and they said there were 15 Georgetown made per day, and only one was inspected...I guess we got one that wasn't inspected! Obviously, FR is making big bucks, so they don't mind paying for repairs. We will never purchase a FR product again!
GWTimmons is offline   Reply With Quote
Old 11-18-2016, 01:40 PM   #8
Senior Member
 
Join Date: Oct 2015
Posts: 2,270
Quote:
Originally Posted by Oaklevel View Post
Are the counter tops delaminating or is only the edge banding coming off. If it is the edge banding it in not really a quality issue I believe the the edge band is shrinking.
And the glue not holding.

Likely not the edge band shrinking but the pressboard is expanding. Its the reason the dinette tables warp. Put a straightedge on the formica tops of a dinette table or smaller cabinets with their own small top. The pressboard expands from humidity and the laminate does not. They use the pressboard because its half the cost, as its certainly not much less in weight than true particle board, which is what should be used for a laminate top.

That is probably why they are going to solid surface counters such as in the newest Rockwood Roos and Minilites. Probably a lot of warranty claims.
Mr Havercamp is offline   Reply With Quote
Old 11-18-2016, 01:46 PM   #9
Senior Member
 
mike.t's Avatar
 
Join Date: Sep 2014
Location: Norcal
Posts: 2,044
A little glue some blue tape to hold the molding in place let sit for 24 hours. Send FR an email tell them you fixed it yourself and tell you would be more than happy to explain the meaning of customer service.
Now have a beer and relax.
__________________
2009 Ram 3500 Mega Cab
2018 Wilderness 2450FB

2014 Dodge Durango
"If you can't fix it with a hammer, you've got an electrical problem"
mike.t is offline   Reply With Quote
Old 11-18-2016, 01:55 PM   #10
Comox Valley RV
 
Join Date: Nov 2016
Posts: 56
You will get the same response from every manufacturer. If you can't get it to your selling dealer, fix it yourself. The 12 month warranty will have expired anyway if you've owned it for 2 years. If you purchased extended warranty Forest River will not be the ones paying so contact your extended warranty company. The FR rep probably just doesn't want to have to explain the reality of warranty again to another customer. It's one of those conversations that has no way of having a happy ending.
__________________

Canuckshaw is offline   Reply With Quote
Reply

Tags
quality, service

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off



» Featured Campgrounds

Reviews provided by


Disclaimer:

This website is not affiliated with or endorsed by Forest River, Inc. or any of its affiliates. This is an independent, unofficial site.




Copyright 2002- Social Knowledge, LLC All Rights Reserved.

All times are GMT -5. The time now is 10:11 AM.